- 職位性質(zhì)：全職
- 工作地區(qū)：太原市晉源區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：熟練
- 語言要求：英語(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：6千-8千
- 職位有效期：2026-04-07至2026-07-06
職位：業(yè)務(wù)拓展經(jīng)理 Business Development Manager
崗位職責(zé)/職位描述
業(yè)務(wù)開發(fā)經(jīng)理負(fù)責(zé)管理客戶及其檔案，旨在生成酒店收益及市場(chǎng)份額并使其最大化。此職位的關(guān)鍵是與市場(chǎng)調(diào)查團(tuán)隊(duì)已分配給的客戶建立并發(fā)展關(guān)系，以便增加收益并轉(zhuǎn)化潛在客戶。此職位也會(huì)參與管理并會(huì)培訓(xùn)業(yè)務(wù)開發(fā)專員及協(xié)調(diào)員The Business Development Manager will be responsible for managing anaccount portfolio with the aim to generate and maximise hotel revenue andmarket share. Key to this role is building relationships and developing networkswithin the accounts assigned by the Sales Research Team in order to increase revenueand conversion. Where applicable, this role will also involve the managementand coaching of a team of Business Development Executives and Business DevelopmentCoordinators.
實(shí)現(xiàn)潛在客戶轉(zhuǎn)化并根據(jù)洲際酒店業(yè)務(wù)開發(fā)SOP制訂個(gè)性計(jì)劃。
?Validate of the potential ofassigned accounts and create account plans as per the IHG hotels BusinessDevelopment standard operating procedures
開發(fā)已分配的客戶以滿足既定目標(biāo)并使利潤(rùn)最大化。
Develop the assigned accountportfolio to meet set goals and maximise profitability
收集現(xiàn)有的，及潛在的客戶聯(lián)系信息以生成額外增加的生意。
Gather information on currentand prospective clients / contacts to generate incremental business
保持有效控制銷售費(fèi)用。
Maintain effective control ofsales expenses
使用客戶信息及公共工具來監(jiān)測(cè)競(jìng)爭(zhēng)者的行為，因?yàn)檫@與酒店及客戶息息相關(guān)，并使用酒店流程與主要股東分享相關(guān)信息。
Use both account interactionand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures
提供關(guān)于改變市場(chǎng)環(huán)境管理的反饋，包括市場(chǎng)競(jìng)爭(zhēng)及市場(chǎng)趨勢(shì)。
Provide feedback to managementon changing market conditions, including competition and market trends
參與必要的銷售拜訪和銷售會(huì)議
Involve Director of Sales whereappropriate on sales calls and sales meetings
與上級(jí)溝通工作中遇到的任何問題及相關(guān)信息。
Communicate to his/her superiorany issues encountered and other relevant information
出席并參與組織培訓(xùn)，每日簡(jiǎn)報(bào)及所需要參加的其他會(huì)議。
Attend and participate in andwhere appropriate, organise training sessions, daily briefings and othermeetings as required
監(jiān)督，管理及培訓(xùn)商務(wù)發(fā)展專員及商務(wù)發(fā)展協(xié)調(diào)員，旨在貫徹實(shí)施他們各自職位的職責(zé)。
?Where applicable, supervise, manageand train Business Development Executives and Business Development Coordinatorsin carrying out their responsibilities
在某個(gè)客人的檔案網(wǎng)絡(luò)里與關(guān)鍵決策人和其他相關(guān)人員建立關(guān)系。
Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff
合理為客戶計(jì)劃協(xié)調(diào)安排場(chǎng)考察體驗(yàn)。
Conduct client meetings as wellas planning and coordinating site introduction tours and inspections
處理及管理客戶的詢價(jià)或是問題。
Handle and manage clients’queries or issues
主動(dòng)積極跟進(jìn)新的會(huì)議信息，加深客戶體驗(yàn)。
Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience
開發(fā)并維持與商務(wù)統(tǒng)籌者（MICE 計(jì)劃者，旅行社等）的聯(lián)系。
Develop and maintain contactwith business generators (MICE Planners; travel agents; etc.)
使用特定的銷售工具（如Delphi,Opera）確保精準(zhǔn)及時(shí)的更新所有相關(guān)活動(dòng)的記錄供今后參考和控制
Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes
更新客戶及聯(lián)系文檔，并附上客戶計(jì)劃，以確保今后活動(dòng)使用信息的可用性。
Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action
提高酒店在當(dāng)?shù)厥袌?chǎng)的認(rèn)知度及聲譽(yù)影響。
Develop awareness andreputation of the hotel and the brand in the local community.
履行所分配的其他職責(zé)
Performother duties as assigned.
這是一個(gè)在提供高端餐飲、宴會(huì)及/或會(huì)議設(shè)施等全面服務(wù)的奢華度假型酒店或主要一流酒店，提供大型會(huì)務(wù)統(tǒng)籌方面的中級(jí)職位。
This is middle level sales and marketing position in a full orlimited service hotel and may include meeting space and/or catering facilities.
該職位的評(píng)估標(biāo)準(zhǔn)需遵循以下幾個(gè)重要衡量標(biāo)準(zhǔn)：
·?????????每年確定一次關(guān)鍵工作表現(xiàn)目標(biāo)（依據(jù)IHG政策規(guī)定）
·?????????針對(duì)性的客戶計(jì)劃
·?????????銷售會(huì)議數(shù)量
·?????????新客戶生意信息數(shù)量
·?????????老客戶生意信息數(shù)量
·?????????新客戶確定生意信息質(zhì)量
·?????????老客戶確定生意信息質(zhì)量
·?????????程序要符合SOP
Performance of this role should be measured by the following keymetrics:
·????Key Performance Objectives setannually (as per IHG policy)
·????Individual Account Plans
·????No. of sales meetings
·????No. of leads from new accounts
·????No. of leads from existingaccounts
·????Value of definite leads fromnew accounts
·????Value of definite leads fromexisting accounts
·????Process compliance as theindicated compliance in the Standard Operating Procedures
QUALIFICATIONS AND REQUIREMENTS任職要求
市場(chǎng)，商務(wù)或酒店管理專業(yè)的證書或相關(guān)文憑，至少在酒店業(yè)或相關(guān)服務(wù)專業(yè)3年的銷售經(jīng)驗(yàn)。Degree or Diploma in Marketing, Business or Hospitality Managementdesired, and 2 – 4 years of relevant Sales experience in Hospitality or arelated service industry.
需要具備以下技能：
·?????深入了解銷售準(zhǔn)則及銷售技巧
·?????高效的溝通及談判技巧
·?????酒店產(chǎn)品，價(jià)格及市場(chǎng)體系的扎實(shí)知識(shí)
·?????熟練的電腦操作（包括微軟）
·?????開發(fā)與客戶及其他股東良好關(guān)系的能力
·?????熟知銷售工具的知識(shí)及經(jīng)驗(yàn)
Expected to possess the following skills:
In-depth knowledge of sales principles and techniques
Effective communication and negotiation skills
Strong knowledge of hotel products, rates and marketing programmes
Excellent PC skills (including MS Office)
Ability to develop strong relationships with customers and otherstakeholders
Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.)is advantageous
