- 職位性質：全職
- 工作地區：重慶市渝中區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：可提供吃
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4.2千-4.5千
- 職位有效期：2026-03-27至2026-05-26
職位：Guest Service Supervisor 前臺主管
崗位職責/職位描述
- Work alongside guest contact colleagues ensuring the delivery of on ?brand guest service with poise。
與對客同事緊密合作確保向賓客提供符合品牌要求的服務體驗.
- Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook
根據擬定的規定條例以及公司員工手冊執行其職責范圍內的工作。
- Ensure Front Desk area up to standard and all operating equipment ?is well-maintained.
確保前臺區域符合標準,所有營運設備運作正常.
- Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.
展現誠實，可靠，規范及專業的工作禮儀。
- Build positive and productive working relationships with customers, ? ? ?subordinates, peers, superiors, business partners, and the community; ? ? ?encourage this behavior in others.
與賓客，下級，同級，上級，合作伙伴及社區建立正面及有效的工作關系。并鼓勵其他同事也依照此行為準則。
- Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and ?accountability for results by others.
在規定的時限內承擔相應的責任及義務從而完成任務。并清晰其他職務的權限及責任。
- Ensure all tasks are carried out accurately, efficiently and within ?the allocated timeframes for each task. All tasks must be closed in the FCS system once completed.
在指定的時間內準確,有效地執行每一個任務.一旦完成后,所有任務都必須在FCS系統中被關閉.
- Be fully knowledgeable about the hotel facilities, functions and ?local area information.
熟知酒店設施,功能及當地區域信息.
- Ensure a smooth co-ordination between the individual sections of ?Front Office and Rooms Division.
確保與其他前廳各部門及房務部建立良好的合作關系。
- Liaise and work closely with other departments to resolve any ?operational issues.
與其他部門保持緊密聯系和工作從而解決日常營運遇到的問題。
- Promote the free flow of information; encourage the open expression of ideas and opinions.
促進信息的流通，鼓勵開放的思想和看法。
- Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.
共同協作以達到共同的目標和目的。有效展現團隊成員及團隊主管的角色，促進協作。
- Ensure all team members report to work on time as scheduled.
確保所有團隊同事按照安排準時上班.
- Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months.
完成員工表現評估，確保所有的評估都得到清晰準確的回饋，并能客觀地制定跟進計劃。
- Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
指導其他同事如何工作從而與整體業務與品牌戰略保持一致，體現股東價值。
- Understand the meaning and implications of key internal and external ?financial indicators.
理解內部和外部財務指標的意義及影響
- Add value through operational efficiency through process ?improvement; understand and focus on the key drivers of sales, colleague ?and customer satisfaction, profitability, and quality.
通過收入的增長和有效的運作提升價值；理解并關注銷售，同事和賓客的滿意度，收益和質量的關鍵。
- Be familiar with hotel emergency procedures e.g. fire alarm and ?take charge during emergency situations.
熟悉酒店對于緊急情況的程序，例如：遇火警時負責緊急情況的處理。
- Perform accurate registration of arriving guests according to the ?hotels standards & procedures and guest reservation information and preferences.
遵循酒店規定，賓客預定信息及喜好，準確地為入店賓客提供入住登記手續。?
- Perform accurate cashiering duties for departing guests according ?to the hotel standard & procedures while using and balancing their ?individual house bank.
遵循酒店關于收銀員管理個人備用金的規定，準確地為離店賓客辦理結賬業務。
- Up sell and cross sell of hotel rooms and facilities to maximize ?revenue.
推銷酒店其他房型及其他產品從而增加酒店收入。
- Conduct foreign currency exchange for in house guests.
為住店賓客提供外幣兌換業務。??
- Handle pre-block room for VIPs or other special attention guests.
處理VIP客人及其他需特殊照顧賓客的提前入住登記工作。
- Attend to all guest enquiries with poise in a helpful and ?professional manner.
用樂意和專業的態度應答賓客所有的詢問。
