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Responsible for all front office functions and
staff. Areas of responsibility include
Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift
Shop, as applicable. As a assistant department
head, directs and works with managers and employees to successfully execute all
front office operations, including guest arrival and departure procedures. Strives to continually improve guest and
employee satisfaction and maximize the financial performance of the department.
負責前廳部的所有工作。管理區域包括禮賓部、為您服務中心、賓客關系、行政酒廊、前臺和零售/禮品店（如果適用）。作為部門助理主管，時刻履行管理職能，指導并與分部門經理和員工完美展開所有前廳部業務，包括客人的到達和離開程序。努力不斷提高客人和員工的滿意度，使部門的財務財務收益最大化。