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為顧客服務的三個步驟:
1.A warm and sincere greeting. Use the guest name, if and when possible.
真誠熱情的問候，盡可能使用顧客的名字。
2.Anticipationand compliance with guest needs.
預計并滿足顧客的需要。
3.Fondfarewell. Give them a warm good-bye and use their name, if and whenpossible
禮貌的道別，盡可能使用顧客的名字和他們說再見。
Toassist the Restaurant Manager in the day to day operations of the restaurant insuch a manner as to maximize revenues andminimize costs with particularattention to complete guest satisfaction, associate welfare, and profitmargins.
協助經理負責餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和使利潤最大化。