- 職位性質：全職
- 工作地區：上海市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 職位有效期：2026-02-25至2026-03-27
- 薪資待遇：4千-5千
職位：Restaurant Bartender 餐廳調酒師(已停止招聘)
崗位職責/職位描述
JOB SUMMARY 崗位描述
To work with the F&B team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi skilled and productive Food and Beverage team. Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner. 與餐飲部團隊一起確保實現部門目標，特別是為酒吧客人提供滿意的服務。具有工作中所需的各種知識和技能并能夠適應不同的班次安排。以專業的態度制作飲品以保證服務員服務客人的速度和效率。
JOB RESPONSIBILITIES 工作職責
Customer and Colleague Experience 賓客服務 ·
Ensures the delivery exceptional guest service at all times. 確保所有員工始終提供優異的對客服務。 ·
Provide engaged 確保與客人之間有良好互動。 ·
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 ·
Maintains positive guest and colleague interactions with good working relationships. 與客人和同事保持基于良好工作關系的互動接觸。 ·
Establishes a rapport with guests maintaining good customer relationships. 與客人建立并保持良好的客戶關系。 ·
Deliver high quality of engagement and service to guests 傳送高水平對客服務。 ·
Ensure guest needs and reasonable requests are met 確保客人的需求和合理的要求被滿足。 ·
Seek opportunities to continually improve guest service 不斷尋找機會改進對客服務。
Operational 營運 ·
Ensures that minimum brand standards have been implemented. 確保貫徹執行酒店最基本的品牌標準。 ·
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 對于客戶調查結果做出回應并落實相應的改善措施。 ·
Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests. 以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 ·
Takes orders and serves food and beverage to guest according to the established sequence and procedures .根據所定的程序接受點菜并為客人服務食品及飲料。 ·
Knowledge of all POS and cashiering functions 熟悉操作POS終端以及和收銀相關的功能。 ·
Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements. 根據部門營運指南要求確保部門內所有餐飲物品、設備和其他設施得到妥善保管和維護 Proficient and knowledge of all menus to include our selection of Food, Beverage, Beer, Wine, spirits and cocktails. 熟練掌握菜單并能介紹其選擇包括食品，酒水，啤酒，葡萄酒，烈酒和雞尾酒。
Up-sells beverage to increase the revenue. 促銷飲品以提高營業收入。 ·
Reports any difficulties or problem to Superior / Assistant Manager for solution or follow up actions. 向餐廳領班/副理報告所有困難及問題，以便跟進和解決。 ·
Maintains par stocks of beverages and guest supplies. 保證所有酒水和客用品的標準庫存量。 ·
Prepares mis-en-place according to the requirement and operation needs. 確保根據要求和運作需要做好餐前準備工作。 ·
Clears and resets counters or tables. 清潔并重新擺設餐臺或餐桌。 ·
Prepares and serves Cocktail as requested as per trained technique and provided recipes。根據所接收的培訓知識和要求準備及服務雞尾酒。 ·
Ensures all beverage stock are kept in the proper storage under the appropriate temperature. 在特別推廣或活動期間，根據活動主題協助餐廳的擺臺和裝飾。 ·
Ensures all glasses are clean and well polished. 確保所有杯具的
光亮、潔凈。 ·
Assists in Bar stock inventory and maintains an accurate inventory record. 協助對酒吧的盤點并保持準確的盤點記錄。 · Performs the function of cashier as required. 下單補充各酒吧飲品。 ·
Verifies cash received ensuring only genuine money been collected. 核對收取的現金，確保所收現金都是真鈔。 · Verifies all credit cards presented by guest before to validity of the card. 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
Other Duties 其他 ·
Exercises responsible management and behavior at all times and positively representing the hotel management team. 在任何時間表現負責的管理和行為，并以積極的形象代表酒店管理團隊。 · Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. 理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。
Ensures high standards of personal presentation and grooming. 確保高標準的個人形象和儀容儀表。 ·
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations. 與競爭酒店、商業伙伴和其他組織的相關代表保持強而專業的關系來往。 ·
Attends training sessions and meetings as and when required. 需要時參加培訓課程和會議。 ·
Carries out any other reasonable duties and responsibilities as assigned. 執行分派的任何合理任務和額外職責。
JOB QUALIFICATIONS 任職資格
Articulate and detail oriented 表達力強 ·
Well-groomed and presented and outgoing personality 良好的儀容儀表、個人展示能量及外向性格
