- 職位性質(zhì)：全職
- 工作地區(qū)：上海市
- 招聘人數(shù)：2人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 職位有效期：2025-11-25至2026-08-19
- 薪資待遇：4.5千-5千
職位：Restaurant Hostess 餐廳領(lǐng)位
崗位職責(zé)/職位描述
JOB SUMMARY ?崗位描述 ?????? ?
To perform as the ambassador of the outlet, while handling all seating ?and arrangement of guest reservations. ?作為部門形象大使，負(fù)責(zé)客人預(yù)訂以及座位的安排 ?? ?????
JOB ?RESPONSIBILITIES工作職責(zé)
Customer and Colleague Experience ?賓客服務(wù)??
?Handles all ?guest and internal customer complaints and inquiries in a courteous and ?efficient manner, following through to make sure problems are resolved ?satisfactorily.
?與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。
Maintains ?positive guest and colleague interactions with good working relationships. ?與客人建立并保持良好的客戶關(guān)系。??
Deliver high ?quality service to guests ?向客人傳遞高水平服務(wù) ?·Ensure guest ?needs and reasonable requests are met ?確保客人的需求和合理要求被滿足 ?·?????????? ?
Seek ?opportunities to continually improve guest service ?不斷尋找機(jī)會(huì)發(fā)展對(duì)客服務(wù) ?·?????????? ?
Report any ?guest feedback to the supervisor on duty ?匯報(bào)客人意見及反饋 ?·??????????
Establish and ?maintain effective guest relations ??建立并維持有效的對(duì)客關(guān)系 ?·??????????
?To remember and ?address guests by their names. ??盡力記住客人的姓名并以姓氏稱呼 ?·??????????
?Know and ?recognize regular guests and their needs ?了解長(zhǎng)住和常來(lái)客人的習(xí)慣 ?·?????????? ?
Demonstrate ?effective and appropriate interaction with guests whilst maintaining a ?professional approach and image ?以職業(yè)化的形象和態(tài)度實(shí)施有效的和合適的對(duì)客影響 ?·?????????? ?
Communication ?with guests in a manner which promotes goodwill, trust and satisfaction ?以能夠促進(jìn)友好、信任和滿意的態(tài)度與客人交流 ?·?????????? ?
Take ?appropriate action to resolve guest complaints ?采取合適的行動(dòng)解決客人的抱怨 ?·?????????? ?
To be empowered ?to handle special requests and complaints from outlet guests ?有承擔(dān)起上級(jí)授予的處理客人特殊要求投訴的能力??Wear ?appropriate uniforms for the area, as supplied by the hotel. ?在工作區(qū)域確保制服整潔、大方 ?·????????
?Greet ?and seat guest ?向客人問(wèn)候并安排為其安排座位 ?·???????? ?Remember ?guest’s names and address them by their surname. ?記住客人姓名并稱呼客人姓名 ?·???????? ?
Bidding farewell to the guest as they leave ?歡送客人 ?·???????? ?Explanation of required waiting periods to the guest ?向客人解釋等候時(shí)間 ?·???????? ?
Obtain and ?record Feedback from guests regularly ?獲得并記錄客人反饋意見 ?·???????? ?
Maintains a ?comprehensive set of guest history records. ?記錄客人檔案 ?·???????? ?
Have a thorough ?knowledge and understanding of all Food and Beverage items in the menu and ?the ability to recommend Food and Beverage combinations and up sell ?alternatives. ??對(duì)所有的在菜單上餐飲有透徹的認(rèn)識(shí)和了解并有能力去推薦食品和飲料。??
?Assist in ?preparing Outlet for Service ?協(xié)助餐廳服務(wù)的準(zhǔn)備工作??
Ensure that the ?work area is clean at all the times ?確保任何時(shí)間工作區(qū)域整潔 ?·???????? ?
Clean outlet ?equipment ?清潔餐廳設(shè)施 ?·???????? ?
Answer the ?phone as per the standard Phone answering procedures ?標(biāo)準(zhǔn)接聽電話 ?·???????? ?
Care for the ?menu and drink List ?保存菜牌、酒水牌 ?·???????? Complete and ?maintain reservations in system ?填寫和錄入預(yù)訂系統(tǒng) ?·???????? ?
Take and record ?reservations ?接收和記錄預(yù)訂 ?·???????? ?
Record and pass ?information ?記錄和傳達(dá)信息 ?? ?Other Duties ?其他 ?·????????
Ensures high ?standards of personal presentation and grooming.??確保保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 ?·???????? Responds to ?changes in the Food & Beverage function as dictated by the industry, ?company and hotel. ?隨著行業(yè)、公司和酒店的變化，對(duì)人力資源的職能做出相應(yīng)調(diào)整。 ?·???????? ?
Reads the ?hotel's Associate Handbook and has an understanding of and adheres to the ?hotel's rules and regulations and in ?particular, the policies and procedures relating to fire, hygiene, health and ?safety. ??熟知酒店的員工手冊(cè)并且理解酒店的規(guī)章制度，尤其是有關(guān)火災(zāi)，衛(wèi)生，健康，與安全的政策和程序。 ?·???????? ?Attends ?training sessions and meetings as and when required. ?參加必要的培訓(xùn)和例會(huì)。 ?·????????
Carries out any ?other reasonable duties and responsibilities as assigned. ??完成其他合理分配的職責(zé)和任務(wù)。 ?? ?? ?????
JOB QUALIFICATIONS ?任職資格
High expectation of appearance standard for Grooming, ?hair and make up ?高標(biāo)準(zhǔn)的儀容、發(fā)型，化妝和外觀 ?·????????
Oral and written fluency in English. ??熟練的英語(yǔ)口語(yǔ)及書面表達(dá)能力 ?·???????? ?
Computer operation and familiarity with some software packages and table ?management including Spreadsheet programs. ?精通計(jì)算機(jī)程序、熟知軟件，餐廳餐桌管理及電子表格系統(tǒng) ?? ??
