- 職位性質(zhì)：全職
- 工作地區(qū)：上海市
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 職位有效期：2026-02-25至2026-03-27
- 薪資待遇：4千-5千
職位：Restaurant Server 餐廳服務(wù)員(已停止招聘)
崗位職責(zé)/職位描述
JOB SUMMARY
崗位描述
To ensure guests are provided with professional and courteous services according to brand standard.
根據(jù)品牌標(biāo)準(zhǔn),確保客人收到專業(yè)而周到的服務(wù)。
JOB RESPONSIBILITIES
工作職責(zé)
Customer and Colleague Experience
賓客服務(wù)
? Ensures the delivery of exceptional guest service at all times.
確保始終提供優(yōu)異的對客服務(wù)。
? Provides excellent service to internal customers in other departments as appropriate.
適當(dāng)時為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。
? Maintains positive guest and colleague interactions with good working relationships.
與客人和同事保持基于良好工作關(guān)系的互動接觸。
? Establishes a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關(guān)系。
Operational
營運
? Ensures that minimum brand standards have been implemented.
確保貫徹執(zhí)行酒店最基本的品牌標(biāo)準(zhǔn)。
? Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
? Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態(tài)度和“團(tuán)隊協(xié)作”的精神與其他部門合作。
? Maintains par stocks of all equipment and guest supplies as required.
按照要求維持所有物品和客用品的標(biāo)準(zhǔn)庫存量。
? Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
向客人呈送菜單，回答客人問詢并為客人提供關(guān)于食品、飲料及服務(wù)的建議。
? Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
根據(jù)標(biāo)準(zhǔn)程序引領(lǐng)客人入座、接受點菜及為客人服務(wù)食品及飲料。
? Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.
向客人呈送菜單，回答客人問詢并為客人提供關(guān)于食品、飲料及服務(wù)的建議。
? Clears and resets counters or tables at conclusion of each course.
在每次用餐結(jié)束后清理臺面或餐桌并重新擺臺。
? Fully conversant with all aspects of the POS System & Cashiering
熟悉操作Micros電腦電腦系統(tǒng)。
? Computes bill and accepts payment.
計算賬單費用并收款。
? Performs the function of cashier as required
.按要求執(zhí)行收銀員職能。
? Verifies cash received ensuring only genuine money been collected.
核對收取的現(xiàn)金，確保所收現(xiàn)金都是真鈔。
? Verifies all credit cards presented by guest before to validity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內(nèi)。
? Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
嚴(yán)格遵守財務(wù)部發(fā)出的關(guān)于收銀及現(xiàn)金處理的政策和程序。
? Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
Other Duties
其他
? Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并嚴(yán)格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
? Ensures high standards of personal presentation and grooming.
確保高標(biāo)準(zhǔn)的個人形象和儀容儀表。
? Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應(yīng)。
? Exercises responsible behavior at all times and positively representing the hotel 。
在任何時間表現(xiàn)負(fù)責(zé)的行為，并以積極的形象代表酒店管理團(tuán)隊。
? Attends training sessions and meetings as and when required.
需要時參加培訓(xùn)課程和會議。
? Carries out any other reasonable duties and responsibilities as assigned/sidework
執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。
JOB QUALIFICATIONS
任職資格
? Oral and written fluency in English.
熟練的英語口語及書面表達(dá)能力
