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JOB SUMMARY  崗位描述

Manage/Supervise all conferences, meetings and incentives, secure return business, ensuring maximum profitability and client satisfaction. Assist Director of Events to ensure departmental productivities and people development. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest satisfaction.

管理/監(jiān)督所有各種會(huì)議及獎(jiǎng)勵(lì)，保證利潤(rùn)，確保最大的利潤(rùn)和客戶滿意度。協(xié)助宴會(huì)銷售總監(jiān)，以確保部門效能和人力發(fā)展。該職位需要在會(huì)議期間以標(biāo)準(zhǔn)作業(yè)程序?yàn)榛A(chǔ)，執(zhí)行最高水平的服務(wù)，并努力以期達(dá)到并不斷提高客戶滿意度。

JOB RESPONSIBILITIES  工作職責(zé)

1. Operations 執(zhí)行

? Liaise with Sales Department at point of initial negotiations with clients to assist Sales Department in providing profitable and efficient proposals

在與客戶協(xié)商的初期，聯(lián)絡(luò)銷售部以協(xié)助并提供有價(jià)值和有效的建議

? Review and evaluate all events bookings to ensure the most efficient use of public space, favorable contractual terms & conditions

審閱并評(píng)估所有宴會(huì)銷售預(yù)定情況，以確保公共區(qū)域得到最有效的利用，爭(zhēng)取到最有利的合同條款

? Foresight ability to direct Events Sales efforts according to market demand and want

根據(jù)市場(chǎng)需求，對(duì)宴會(huì)銷售具有前瞻性的指導(dǎo)力

? Managed all events in the most creative manner towards creating a WOW effects

以創(chuàng)意效果為宗旨，以最有創(chuàng)意的姿態(tài)管理所有的宴會(huì)

? Should be a point person for inter-departmental cooperation and communication in the absent of Director of Events 

在宴會(huì)銷售總監(jiān)不在期間，須作為部門內(nèi)部起到主要協(xié)作和溝通的關(guān)鍵人物

? Ensures effective communication with clients and internal departments

確保在客戶和部門各內(nèi)部之間的有效溝通

? Ensures that each catering/meeting business is properly endorsed and assigned to a particular executive or coordinator he/she fits to handle the business

確保各類餐飲/會(huì)議得到合適的簽署，并交由適合的具體執(zhí)行人/協(xié)調(diào)人去執(zhí)行

? Liaises with clients on finalizing details and give professional advice on set up and planning of events. 

聯(lián)絡(luò)客戶達(dá)成宴會(huì)的具體細(xì)節(jié)，給予專業(yè)的建議，提出宴會(huì)的計(jì)劃部署

? Responsible for dissemination of groups related information to other departments i.e. issue banquet event order, group resume, and chair pre con meeting 

需要其他部門的協(xié)作時(shí)，負(fù)責(zé)將本部門人力分工與其他部門協(xié)作，如發(fā)布宴會(huì)信息訂單，團(tuán)隊(duì)信息，會(huì)議所需凳椅

? Maintains close co-ordination with respective departments on organizers’ requirements and last minute event requirements

與相關(guān)部門在組織者的需求和會(huì)議緊要需求上保持緊密協(xié)作

? Be visible to organizers and clients during their event group dates and monitors guest satisfaction 

在組織者和客人的宴會(huì)/團(tuán)隊(duì)期間，保持在場(chǎng)，并監(jiān)督客戶滿意度

? Oversees the banquet operation and work closely with various departments to ensure quality service is delivered to our clients at all times 

監(jiān)察宴會(huì)組織情況，與各部門通力合作，保證為客戶提供全時(shí)段的高質(zhì)量服務(wù)

? Regularly reviews Master Account postings to ensure postings are correctly done. Reviews bills with organizer regularly so as to eliminate adjustments needed on final invoice. 

定期與組織者過(guò)賬以確保賬目的正確。與組織者審查賬單情況以避免在最終開(kāi)具發(fā)票時(shí)的調(diào)整

? Maintains close communication with concerned Sales Manager during the process. 

在會(huì)議期間與相關(guān)的銷售經(jīng)理保持緊密聯(lián)系

? Contact site inspections for potential clients 

實(shí)地調(diào)查，聯(lián)系潛在客戶

? Chairs the pre-event meeting and post-event meeting as required in the absent of Director of Events 

在宴會(huì)銷售總監(jiān)不在期間, 如有需要，主持會(huì)前會(huì)和會(huì)后會(huì)

? Work closely with F & B associates to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs

與餐飲部同事緊密合作，確保宴會(huì)所有相關(guān)開(kāi)銷有效利用，同時(shí)照顧到客戶方和酒店的利益

? Reviews all Group Resume as well as Banquet Event Order issued by Events Services /Sales Manager/Executive or Events Coordinator 

審閱宴會(huì)服務(wù)人員/銷售經(jīng)理/主管人員或宴會(huì)協(xié)調(diào)人所發(fā)出的所有團(tuán)隊(duì)信息及宴會(huì)訂單

? Resolves operational challenges surrounding catering 

解決餐飲方面可能遇到的問(wèn)題

? Presides over the BEO meetings done weekly with culinary and banquet services in the absent of Director of Events 

在宴會(huì)銷售總監(jiān)不在期間,負(fù)責(zé)主持廚房和宴會(huì)服務(wù)人員的BEO周會(huì)

? Encourage up-selling and ensures all associates do the same

鼓勵(lì)所有同事?tīng)?zhēng)取追加銷售

2. Post Events Follow Up 會(huì)后跟進(jìn)

? Involves concerned Sales Manager during post event meeting and post event follow such as sending thank you letter and post event evaluation form together

讓相關(guān)銷售經(jīng)理在會(huì)后會(huì)上跟進(jìn)，比如寄送出感謝信并附會(huì)后評(píng)估表格

? Verifies total charges and invoices prepared by Account Department and send to organizer 

核實(shí)結(jié)賬部門所提供的所有費(fèi)用和發(fā)票并交至組織者

? Obtain feedback from clients and follow through with necessary points 

獲得客戶回饋，跟進(jìn)取得必要的評(píng)分

? Ensure customers satisfaction before, during and post event to insure retention and growth of business through referrals and repeat event 

確?？蛻粼跁?huì)前、會(huì)中和會(huì)后的滿意度以口碑和回頭客率保持運(yùn)營(yíng)的活力和增長(zhǎng)

3. Administrative Activities 行政事務(wù)工作

? Maintain the active Event Profile Database 

維護(hù)宴會(huì)資料數(shù)據(jù)庫(kù)的更新

? Prepare weekly, monthly, quarterly and annual reports as required 

按要求準(zhǔn)備周、月、季度和年度報(bào)告

? Ensure that all event orders and group resume are made and is distributed in a timely manner 

保證所有宴會(huì)訂單和團(tuán)隊(duì)信息都得到及時(shí)的確定和發(fā)布

? Participates in development of the department’s budget and supports the management of the profit and loss statement

參與部門預(yù)算的制定，對(duì)盈虧報(bào)告的管理作出支持

4. Business Development  業(yè)務(wù)發(fā)展

? Prepare monthly outlook / forecast for Events for all necessary reports and submission on the timely manner

對(duì)宴會(huì)銷售情況作月度前瞻/預(yù)測(cè)，準(zhǔn)備并及時(shí)提交所有必要的報(bào)告

? Assist in the preparation and management of departmental budgets

協(xié)助部門預(yù)算計(jì)劃和管理

? Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

根據(jù)需要支持財(cái)務(wù)管理工作，領(lǐng)會(huì)預(yù)算、運(yùn)營(yíng)總結(jié)和薪資報(bào)告

? Participates in development of the department’s budget and supports the management of the profit and loss statement

參與部門預(yù)算的制定，對(duì)盈虧報(bào)告的管理作出支持

JOB QUALIFICATIONS 任職資格

1. Articulate. 

    表達(dá)力強(qiáng)

2. Excellent written and spoken Mandarin and English are a must 

    必須熟練書(shū)寫和口頭表達(dá)普通話和英語(yǔ)

3. Knowledge in Corporate, Travel Industry, MICE market and Catering Sales

    對(duì)公司、旅游行業(yè)、會(huì)展市場(chǎng)和餐飲銷售有了解和認(rèn)識(shí)

4. Ability and understanding of the market and competition 

    了解市場(chǎng)和競(jìng)爭(zhēng)

5. Ability to use Sales and front office computer systems

    具備使用銷售和front office 辦公軟件的能力