- 職位性質：全職
- 工作地區：上海市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：一般
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 職位有效期：2026-04-21至2026-06-20
- 薪資待遇：4千-5千
職位：Reservations Agent 預訂員
崗位職責/職位描述
崗位職責:
1. Receives, processes, and confirms all by Hotel Sales, phone, letter, from the Internet or other booking channels reservation requirements;
接受、處理和確認所有通過銷售、電話、信函、網絡或其他訂房渠道發來的訂房需求；
2. Complete OTA and travel guests audit every day;
每天完成OTA、旅行社客人的入住審核；
3. According to the operational procedures, booking sheet for sorting and filing. To ensure that all relevant information on record, regular inspection to ensure that the guest data, the correctness of the information;
根據操作規程，對預訂單進行整理和歸檔。確保所有相關資料記錄在案,定期檢查以確保客人資料、信息的正確性；
4. Maintains file of no-show and cancellation report; record each channel reservation during the day;
維護整理未抵店客人的報告，預訂取消報告，記錄當日各渠道的訂房數量；
5. Attends to inquiries, complaints and requests regarding reservations;
處理客戶有關訂房的咨詢、投訴和需求；
6. Reasonable room control state changes, to maximize revenue;
合理控制房態變化，實現收益最大化；
7. Complete the Daily/Weekly/Monthly report;
完成Daily/Weekly/Monthly報表；
8. Participate and cooperate with RSVN training;
參與并配合部門經理、主管的部門培訓；
9. Performs duties common to all non-supervisory personnel and other duties as may be assigned by the Revenue Manager/Supervisor;
獨立自主的完成日常工作和收益經理或主管委派的任務；
10. Maintain an organized, clean and tidy work area.
保持工作區域的整潔。
任職資格:
1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company;
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力；
2. Good communication skills;
良好的溝通技巧；
3. Good organization skills;
良好的組織能力；
4. High energy level with presentation skills;
具備優秀展示技巧；
5. Proficient in the use of Microsoft Office;
精通微軟辦公軟件；
6. English Fluent in both writing and speaking;
流利的英語說、寫能力；
7. College or University;
學院或大學；
8. 1 years of equivalent position of international band experience or an equivalent combination of education and work-related experience.
1年國際品牌同職位工作經驗，或與此相當的教育與工作經驗結合的背景。
