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Customer and Colleague Experience
賓客服務
? Ensures the delivery of exceptional guest service at all times.
確保始終提供優異的對客服務。
? Provides excellent service to internal customers in other departments as appropriate.
適當時為其他部門的內部客人提供優質服務。
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
? Maintains positive guest and colleague interactions with good working relationships.
與客人和同事保持基于良好工作關系的互動接觸。
? Establishes a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。

Operational
營運
? Ensures that minimum brand standards have been implemented.
確保貫徹執行酒店最基本的品牌標準。
? Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
? Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態度和“團隊協作”的精神與其他部門合作。
? Maintains par stocks of all equipment and guest supplies as required.
按照要求維持所有物品和客用品的標準庫存量。
? Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
向客人呈送菜單，回答客人問詢并為客人提供關于食品、飲料及服務的建議。
? Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
根據標準程序引領客人入座、接受點菜及為客人服務食品及飲料。
? Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.
向客人呈送菜單，回答客人問詢并為客人提供關于食品、飲料及服務的建議。
? Clears and resets counters or tables at conclusion of each course.
在每次用餐結束后清理臺面或餐桌并重新擺臺。
? Fully conversant with all aspects of the POS System & Cashiering
熟悉操作Micros電腦電腦系統。
? Computes bill and accepts payment.
計算賬單費用并收款。
? Performs the function of cashier as required
. 按要求執行收銀員職能。
? Verifies cash received ensuring only genuine money been collected.
核對收取的現金，確保所收現金都是真鈔。
? Verifies all credit cards presented by guest before to validity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內。
? Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
? Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。

Other Duties
其他
? Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。
? Ensures high standards of personal presentation and grooming.
確保高標準的個人形象和儀容儀表。
? Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根據行業、公司和酒店對于餐飲部職能要求的變化做出反應。
? Exercises responsible behavior at all times and positively representing the hotel 。
在任何時間表現負責的行為，并以積極的形象代表酒店管理團隊。
? Attends training sessions and meetings as and when required.
需要時參加培訓課程和會議。
? Carries out any other reasonable duties and responsibilities as assigned/side-work
執行分派的任何合理任務和額外職責。

? Neat and pleasant appearance.
儀表整潔
? Oral and written fluency in English.
熟練的英語口語及書面表達能力
? Well-groomed and presented and outgoing personality
良好的形象、個人展示能量及外向性格