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1. GUEST SATISFACTION
客人滿意
? Upgrade guest services on a continual basis.
保持并持續不斷的提高對客服務標準。
? To ensure the ultimate comfort and cleanliness linen for all our guests, as expected.
為客人最大限度的提供客人所期望的舒適和清潔的布草。
? Support in supervising all aspects of the care, cleaning, sorting, and delivery of guest dry cleaning.
監督接受對衣物保養、清潔及分類并將干洗衣物送還給客人
? Ensure that the valet services are always timely, accurate and performed in a professional and friendly manner.
保證準時為客人提供干洗服務，正確使用專業及友好的交流方式
? Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH. Understand, maintain and execute operational manuals and guidelines.
確保為客人所提供的產品和服務，都依附于釣魚臺美高梅酒店集團標準，保持操作的方法和高標準的統一。
2. EMPLOYEE SATISFACTION
員工滿意
? Communications with staff to seek for staff’s opinions and comments on employee satisfaction issue.
經常與員工溝通以獲得員工滿意度的建議。
? Gives feedback to the Laundry Manger on the situation of maintenance of high staff morale.
向洗衣房經理提供如何保持員工士氣的反饋。
? Actively participates in the organization of all staff activities.
積極參與酒店組織的各項員工活動。
? Actively participates in the Employee Opinion Survey and provides suggestions for actions to improve the scores.
積極參與員工意見調查并為改進工作環境提供可行性方案。
3. ADMINISTRATION
行政工作
? Ensure accurate inventory records on dry cleaning and valet supplies and equipment are kept.
準確盤記錄客衣清潔用品及設備
? Makes sure all activities performed within the department are in accordance with the company’s business objectives, and established security standards.
確保所有活動執行與部門和公司經營項目保持一致，建立安全規章制度標準
? Assist in training, motivating, and providing regular communication to the team to deliver top service with unmatched professionalism while fostering a culture of accountability.
協助培訓，激勵、定期與團隊成員交流來傳遞培養一種勇于承擔的高標準服務。
? Help recommend personnel changes in assigned areas, promotion, demotion, and vacations, leaves of absence and release of staff.
協助完成部門人事變更，晉升、 降級，休假、曠工及解雇員工。
4. OPERATION MANAGEMENT
部門運作管理
? Be educated, proactively train, and hold accountable staff on all safety standards and regulations regarding the use of machines, chemicals and physical safety while performing all dry cleaning and valet duties.
培養，積極主動參加培訓，有責任義務向員工解釋安全標準和使用機器規章制度，在干洗衣服時遵守化學用品使用方法與個人安全
? Assist in controlling departmental costs including labor, dry cleaning supplies, yet ensuring services rendered to the guests are of the highest standards.
協助控制部門成本包括人力，干洗清潔用品，確保達到高標準的服務
? Maintain unparalleled cleaning and preventative maintenance programs to enhance appearance and life of all dry cleaning and valet items, fixtures and equipment.
制作無危害安全清潔及防護檢修計劃表加強客衣外觀、延長干洗物品及衣服壽命，固定裝置及設施設備壽命。
? Support the cleaning program to ensure top quality standards in training, performance, procedures, and productivity pertaining to all valet and dry cleaning services.
實施清潔計劃、客衣及干洗服務確保高質量培訓標準，操作程序和工作效率
? Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.
任何時候保證所有區域高效率運作，適當利用資源
? Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
與部門合作伙伴、同事溝通提高客人滿意度，有效使用人力和設施設備
5. COMMUNICATION
溝通與交流
? Counsels employees on job related issues and where necessary on items of personal nature.
與員工進行與工作有關的溝通。
? Keep open communication with Housekeeping Manager.
與部門經理保持暢通的溝通
? Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
其它部門、上司保持密切工作合作關系，促進反饋，交叉培訓與高效率運作
6. STAFF RECOGNITION & PARTICIPATION
員工認可與參與
? Organizes staff party.
組織員工聚會。
? Organizes other staff activities.
組織其它員工活動。
7. SAFETY & HYGIENE
安全與衛生
? Establish safe working conditions and practices. Ensure proper cleanliness in all areas. Require staff to wear proper apparel at all times.
為員工建立安全的工作練習環境，確保所轄區域清潔整齊，并隨時確保員工穿著適當。
? Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised.
檢查設備，服務設施區域確保它們無危害安全
? Saving energy according to the standard of ISO 14001.
按照ISO14001標準的要求，注意節能環保。
? Performs other duties as maybe assigned by Management from time to time.
完成部門交辦的其他工作。

1. Neat and pleasant appearance.
儀表整潔
2. Articulate.
表達力強
3. Good Health.
身體健康
4. Simple English speaking.
簡單的英語口語
5. Technical Secondary School
中專
6. 2 years as Senior Laundry Attendant in a similar size hotel.
應具備在相當規模酒店2年洗衣房高級服務員的經驗
7. Self-starter.
主動
8. Team-builder.
團隊精神
9. Goals oriented.
目標明確
10. Tactful and sensitive to employee needs.
能體察員工需要
11. Positive role model.
以身作則
12. Computer knowledge.
計算機知識
13. Ability to work long hours.
能適應長時間工作