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1. Supervise all income auditors in the team
督導(dǎo)所有收入審計(jì)員的工作
2. Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department
制作餐飲收入報(bào)表終稿；復(fù)印不同文件，供餐飲控制與財(cái)務(wù)部門之需
3. Keys revenue journal and distributes to Outlet Mangers and management
輸入收益分類帳，派發(fā)給餐飲經(jīng)理和管理層
4. Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly
管理所有餐廳的待辦事務(wù)清單，在任何時(shí)候保持正確的順序；待辦事務(wù)計(jì)數(shù)，確保已取消事項(xiàng)的相應(yīng)記錄
5. Controls all food and beverage sales by:
通過以下手段控制餐飲銷售：
? Correct recording of guest checks on a timely basis
正確及時(shí)地記錄客戶賬單
? Performs spot checks on outlet checks used
抽樣檢查已使用的餐廳賬單
? Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager
掌握所有由餐廳督導(dǎo)或餐廳經(jīng)理批準(zhǔn)的有效賬單、更正以及未結(jié)賬單
? Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded
監(jiān)控自助餐的管理，特別是針對以現(xiàn)金結(jié)帳的賬單，防止再次使用，確保所有的收益得到記錄
? Ensure banquet controls are being adhered to
確保遵守宴會控制
? Reconciles total outlet sales to total charges
把餐廳的全部銷售調(diào)整為全部收費(fèi)
6. Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Operation Manager and General Manager for review daily
確保折扣和其它的收費(fèi)有詳細(xì)的收費(fèi)明細(xì)支撐。所有的折扣信貸必須遵守財(cái)務(wù)政策。總結(jié)折扣信貸、其它收費(fèi)以及支出，發(fā)送給運(yùn)作經(jīng)理和總經(jīng)理，供每日審核之需
7. Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place
確保涉及優(yōu)惠券、單據(jù)、代金券的項(xiàng)目得到充分控制；有防護(hù)措施
8. Audits daily collection of the General Cashiers Summary against the bank in slip
對照銀行水單，審計(jì)總出納小結(jié)中的每日收款
9. Audits and reconciles advance payments and ensures payments have been applied
審計(jì)、調(diào)整預(yù)付款，確保付款
10. Works with General Cashier to check all float totals regularly and keeps control on registers in outlets
協(xié)同總出納，定期檢查所有浮動總額，確保餐廳留有記錄
11. Reconciles revenues on a daily basis via back up page
通過備份記錄，每日調(diào)整收益
12. Performs various special projects as requested and assigned by management
如有要求，履行管理層分配的職責(zé)
13. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
了解崗位安全與健康的政策和程序，確保所有程序都在崗位安全與健康指導(dǎo)方針的范圍內(nèi)安全地實(shí)施，確保向您直接匯報(bào)工作的員工也是如此行事的
14. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
了解崗位關(guān)懷的責(zé)任，遵守崗位安全與健康的法規(guī)、政策與流程
15. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉酒店安全、急救、防火及緊急情況流程，安全操作設(shè)備
16. Initiate action to correct a hazardous situation and notify supervisors of potential dangers
采取行動糾正危險(xiǎn)的情況，通知督導(dǎo)潛在危險(xiǎn)
17. Log security incidents and accidents in accordance with hotel requirements
根據(jù)酒店要求，記錄事件與事故

1. Strive for constant improvement and take responsibility for your own performance
追求不斷改進(jìn)并且為自己的表現(xiàn)負(fù)責(zé)
2. Adhere to DMH Corporate Code of Conduct
遵守DMH公司行為準(zhǔn)則
3. Adhere to Hotel Handbook and general policies and procedures
遵守酒店手冊與政策和流程
4. Adhere to Finance Policies and Procedures
遵守財(cái)務(wù)政策與流程
5. Report problems to Management with suggestions for resolution
向管理層匯報(bào)問題，并附上解決建議
6. Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
明確自身崗位職責(zé)，尋求能提升技能以及崗位知識的機(jī)會
7. Understands how their role fits with others and contributes to the success of business
了解自身角色如何適應(yīng)他人，為業(yè)務(wù)的成功作出努力
8. Understands the hotel's facilities, products and services
了解酒店設(shè)施、產(chǎn)品與服務(wù)
9. Provides information when requested and promotes hotel's services, facilities and special events
如有要求，提供信息，促銷酒店服務(wù)、設(shè)施以及特別活動
10. Implements department procedures and policies as needed
如有需要，實(shí)施部門政策與流程
11. Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
建立并維護(hù)與客戶以及客人之間積極的關(guān)系，預(yù)測他們的需求
12. Anticipate guest needs, handle guest inquires, and solve problems
預(yù)測客戶要求，處理客人咨詢，解決問題
13. Create a positive hotel image in every interaction with internal and external customers
在每一次與內(nèi)部以及外部客戶的接觸中建立積極的酒店形象
14. Adhere to hotel brand standards
遵守酒店品牌標(biāo)準(zhǔn)
15. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
了解酒店高水準(zhǔn)的產(chǎn)品與服務(wù)以向客人解釋、銷售這些服務(wù)與設(shè)施
16. Assist guests and escort them to locations within the hotel at their request
如有要求，協(xié)助客人并陪同帶領(lǐng)他們前往酒店設(shè)施
17. Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
了解酒店特別項(xiàng)目和活動的情況以便發(fā)現(xiàn)回應(yīng)客戶需求
18. Maintain current Hotel information to be able to provide information to guests
了解酒店即時(shí)信息以向客戶提供信息
19. Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
同事、督導(dǎo)、團(tuán)隊(duì)以及跨部門之間相互合作、相互信任
20. Communicate well to ensure effective shift hand-overs
良好溝通，確保有效交接換班
21. Actively participate in organized meetings
積極參與并組織會議
22. Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
以專業(yè)積極的方式與部門及酒店員工交換意見，增進(jìn)和諧，提升團(tuán)隊(duì)精神，確保有效的雙向溝通
23. Be open to new ideas and make changes in the job and routine as required
對新事物持有開放態(tài)度，如有需要對工作和日常工作作出變動
24. Work in line with business requirements
根據(jù)要求工作
25. Complete tasks as directed by Management
根據(jù)管理層指示，完成任務(wù)
26. Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
開發(fā)/升級技能與知識（不論是對內(nèi)還是對外）以反映已變革的科技或是改變的工作要求
27. Seek feedback on areas of shortfall
反饋不足之處
28. Maximize opportunities for self- development.
優(yōu)化自我發(fā)展的機(jī)遇
29. Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
確保工作質(zhì)量按所需要求達(dá)標(biāo)；能在最少監(jiān)督的情況下，及時(shí)且徹底地完成任務(wù)
30. Follow standards, policies and procedures
遵守標(biāo)準(zhǔn)、政策與流程
31. Meet hotel attendance and grooming standards
遵守酒店考勤和著裝標(biāo)準(zhǔn)
32. Work effectively with customers and colleagues from different viewpoints, cultures and countries
能和持有不同觀點(diǎn)、文化以及來自不同國家的同事有效開展工作
33. Strive for constant improvement and take responsibility for your own performance
追求不斷改進(jìn)并且為自己的表現(xiàn)負(fù)責(zé)
34. Adhere to DMH Corporate Code of Conduct
遵守DMH公司行為準(zhǔn)則
35. Adhere to Hotel Handbook and general policies and procedures
遵守酒店手冊與政策和流程
36. Adhere to Finance Policies and Procedures
遵守財(cái)務(wù)政策與流程
37. Report problems to Management with suggestions for resolution
向管理層匯報(bào)問題，并附上解決建議