崗位職責 Job responsibilities
1、查看交班記錄,了解上一班的移交事項,并負責處理;? ? ?Check the shift records, understand the handover matters of the previous shift, and be responsible for handling them;
2、熟悉預訂資料,了解客情,尤其要記住,即將來電的貴賓、常客的姓名,了解酒店的所有活動;? ? ?Familiar with the booking information, to understand the guest situation, especially to remember the incoming call VIP, regular name, understand all the hotel activities;
3、熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取更好的經濟效益;? ? ?Familiar with the hotel's policies on room sales, promote rooms to guests, and strive for the best economic benefits;?
4、熟練前臺各項專業業務和技能,搞好對客服務;? ? ?Proficient in various professional services and skills of the front desk, and provide good customer service;?
5、熟練掌握店內信息,提供準確的問訊服務;? ? ?Master store information and provide accurate inquiry services;?
6、負責為下榻酒店的賓客辦理入住登記手續;? ? ?Responsible for check-in procedures for guests staying in the hotel;?
7、負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度;? ? ?Responsible for the management and distribution of room keys and strictly abide by the verification system;?
8、制作有關報表,為其它部門提供準確的接待信息。? ? ?Prepare relevant reports and provide accurate reception information for other departments.?
崗位要求 Job requirements1、大專及以上文化程度,簡單的前臺接待英語口語。
? ? ?College degree or above, simple spoken English of receptionist;?
2、性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;? ? ?Cheerful personality, flexible mind, practical work, strong sense of service, sales awareness and responsibility;?
3、通曉酒店各項對客政策、設施設備及服務種類以及前臺工作程度和規范。? ? ?Familiar with the hotel's guest policies, facilities and services, as well as the work level and specifications of the front desk.??
位求職者投遞了該職位,你的簡歷匹配度為
你的綜合競爭力排名為第
名
立即溝通
?北京金奇樹農業發展有限公司,自成立以來,一直致力于打造精品的工業地產項目,并且獲得了較好的業績。自2019年,公司為持續發展,拓展業務,與國際酒店管理集團合作,共同打造的“大興奧克伍德雅居酒店及酒店公寓”項目即將落成。?這將是北京金奇樹農業發展有限公司企業成功轉型的第一步。作為公司第一個經營性商業地產項目,主要領導極為重視,特意聘請資深外籍總經理經營管理酒店。為更長久的持續發展,打好堅實的基礎。?公司的發展,需要員工的共同努力;企業的興盛,需要同事的協作。公司發展至今,和員工的付出是密不可分的,我們希望在嶄新的領域,迎接嶄新的挑戰;以嚴謹的管理規范,創造企業的未來!