- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.7千-4千
- 職位有效期：2026-03-25至2026-06-23
崗位職責
- Handle all duties according to hotel?policies, procedures, internal rules and standards.
處理所有的工作都要依照酒店政策，程序，內部規定及標準
- Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area.???????????????????????????
謹慎的使用Opera/MARSHA的密碼；在離開時必須退出登陸客戶終端。
- Get a daily?briefing about extra ordinary events to effectively deal with all foreseen??situations on a daily basis.????????????? ? ? ?
在每日例會中了解額外的事件，以便快捷的處理所有可能發生的情況。
- Have knowledge about??room rates, packages, discounts and promotions and know how to handle?each.
掌握房價，包價，折扣和促銷的說有信息，并知道如何去處理。
- Have knowledge?about guest rooms, locations, amenities, features and all other services?offered by the hotel.
掌握客人房間，位置，客房禮物，特色以及酒店提供的所有其它的服務。
- Strictly follow??all cash handling and banking procedures to check out all customers?efficiently.
在為客人提供快捷結賬的同時嚴格遵守財務及銀行的各項規定。
- Operate MARSHA, Opera, Safelok system well and be able to use key card system.
熟練的使用MARSHA和Opera系統并會使用Safelok鑰匙系統。
- Perform guest?registration and room assignment correctly and efficiently, accommodate?special requests of all customers.?? ? ? ?
正確的完成客人的登記，房間分配以及協調所有客人的特殊要求。
- Be knowledgeable about Marriott Rewards and other frequent flyer programs. Participate and contribute in Marriott Rewards sign-up program; ensure accuracy and??activation rate meet brand goal.
了解萬豪積分兌換,及其它的?？陀媱潯⑴c并積極的推廣萬豪禮賞計劃，確保以正確的價格來達到集團目標。
- Know how to follow hospitality guidelines.Take action to?participate in hotel incentive program and Be familiar with hotel sale?strategy.
知道如何遵循服務的基本方針，積極的參與酒店激勵計劃, 熟悉酒店銷售策略。? ? ??
- Answer phone?calls according to standard by using proper telephone etiquette and within?three rings.
在三聲之內按標準接聽電話并使用正確的電話禮儀。
- Bank out at the?end of each shift by following the blind drop procedure strictly. The??front desk manager/shift supervisor will always verify the shift closing?and enter the drop in the system.
每班次結束時嚴格遵守投賬程序平賬。前臺經理/主管檢查班次的賬目并輸入到系統中。
基本要求：?
- Be well groomed and conform to the hotel's dress code and deportment.Be informed about daily operations and events.
良好的儀容儀表，行為、穿著符合酒店的規定。了解每日運作及宴會。
- Be familiar with??sales strategies; communicate daily with reservation sales.
熟悉銷售政策，每日與預定部銷售溝通。
- Know all frequent customers and is familiar with their special requests. Ensure that their needs are met.
了解所有?？图笆煜に麄兊奶厥庖?。確保滿足他們的要求。
- Be familiar with?cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
熟悉文化差異并知道每一種文化對應的正確舉止。同時知道不同的禮節。
- Be knowledgeable?about all emergencies plans and know how to act upon them.
熟知所有關于緊急事件的處理計劃并知道當發生時如何應對。
- Report any unusual occurrences immediately to the front office manager
向經理及時匯報任何不尋常的情況。
