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Responsible for assisting the Executive Housekeeper in maintaining the highest standards of cleanliness in the guestrooms and Public Areas on the Floors through effective administration, training and supervision of staff.
協助行政管家以有效的管理，培訓及督促員工來維持樓層客房和樓層公共區域高標準的清潔質量。
Provide orientation and training of new employees, conduct continuous training and re-training and on-the-job training to subordinates according to approved system and procedures:
根據規定的流程對新員工進行工作指導，對員工培訓、持續性培訓、再培訓以及實踐培訓。
Follow-up on Floor Team Leader’s request for maintenance and repair orders to ensure that they have been carried out effectively.
跟進樓層主管維護要求及維修指令，以確保工作有效的進行。
Ensure that all guest floors are properly manned. Do the necessary filling up of staff if there are absences to ensure uninterrupted housekeeping services in the guest floors through a wll staffed housekeeping pool.
確保每個樓層都有足夠的服務人員，對由于缺席而產生的空缺及時進行安排填補，確保不間斷的客房服務。
Make sure all room attendants gets their job descriptions and if necessary explain each one.
確保所有服務員知道他們的工作性質描述，并在必要的情況下逐一解釋。
Tactfully handle guest complaints, offer all possible assistance and Take appropriate action immediately.
合理的處理客人的投訴，并提供盡可能的協助。
Maintain close coordination with other departments of the hotel.
在酒店內保持與其他部門的良好溝通與協作。