- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-17至2026-06-15
職位：禮賓部賓客服務員 Guest Service Officer-Concierge
崗位職責/職位描述
§? 確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§? 負責整理顧客意見調查結果，確保所有改進措施的貫徹執行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§? 確保全部的顧客留言、信件、傳真和包裹正確迅速地分類及分發。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
§? 確保所有顧客需求和要求得到及時關注并以正確的方式處理，按照客人要求提供取送服務。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
§? 確保將所有客人意見轉達給副理/禮賓部經理，以便繼續跟進。
Ensures guest comments are channelled to Assistant Manager/Concierge Manager for follow up.
§? 始終確保迅速、準確和高效的電話和留言服務。
Ensures speedy, accurate and efficient telephone and message service at all times.
§? 確保店內店外特殊會議和促銷活動信息的準確。
Ensures accurate information of special events and promotions inside and outside of the hotel.
§? 負責為客人提供打包服務。
Handles parcel wrapping for guests.
§? 以支持和靈活的態度與其他禮賓部同事密切合作，關注酒店的整體成功和客人的滿意度。
Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§? 擁護和支持“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.
§? 確保熟知杭州酒店、餐廳及旅游信息。
Ensures accurate knowledge of hotels, restaurants and the tourism in Hangzhou
?§? 確保高標準的個人形象和儀容儀表。
Ensures high standards of personal presentation and grooming.
§? 始終展現負責的管理和行為，并以積極的形象代表酒店和凱悅酒店集團。
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation.
§? 隨著行業、公司和酒店的變化，對禮賓部的職能作出相應調整。
Responds to changes in the Concierge function as dictated by the industry, company and hotel.
§? 了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§? 按照要求參加培訓和會議。
Attends training sessions and meetings as and when required.
§? 完成其他合理分配的職責和任務。
Carries out any other reasonable duties and responsibilities as assigned.
