- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-17至2026-06-15
職位：禮賓部賓客服務(wù)員 Guest Service Officer-Concierge
崗位職責(zé)/職位描述
§? 確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時(shí)提供更多可供選擇的品牌服務(wù)。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§? 負(fù)責(zé)整理顧客意見調(diào)查結(jié)果，確保所有改進(jìn)措施的貫徹執(zhí)行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§? 確保全部的顧客留言、信件、傳真和包裹正確迅速地分類及分發(fā)。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
§? 確保所有顧客需求和要求得到及時(shí)關(guān)注并以正確的方式處理，按照客人要求提供取送服務(wù)。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
§? 確保將所有客人意見轉(zhuǎn)達(dá)給副理/禮賓部經(jīng)理，以便繼續(xù)跟進(jìn)。
Ensures guest comments are channelled to Assistant Manager/Concierge Manager for follow up.
§? 始終確保迅速、準(zhǔn)確和高效的電話和留言服務(wù)。
Ensures speedy, accurate and efficient telephone and message service at all times.
§? 確保店內(nèi)店外特殊會(huì)議和促銷活動(dòng)信息的準(zhǔn)確。
Ensures accurate information of special events and promotions inside and outside of the hotel.
§? 負(fù)責(zé)為客人提供打包服務(wù)。
Handles parcel wrapping for guests.
§? 以支持和靈活的態(tài)度與其他禮賓部同事密切合作，關(guān)注酒店的整體成功和客人的滿意度。
Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§? 擁護(hù)和支持“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.
§? 確保熟知杭州酒店、餐廳及旅游信息。
Ensures accurate knowledge of hotels, restaurants and the tourism in Hangzhou
?§? 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
Ensures high standards of personal presentation and grooming.
§? 始終展現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店和凱悅酒店集團(tuán)。
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation.
§? 隨著行業(yè)、公司和酒店的變化，對(duì)禮賓部的職能作出相應(yīng)調(diào)整。
Responds to changes in the Concierge function as dictated by the industry, company and hotel.
§? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§? 按照要求參加培訓(xùn)和會(huì)議。
Attends training sessions and meetings as and when required.
§? 完成其他合理分配的職責(zé)和任務(wù)。
Carries out any other reasonable duties and responsibilities as assigned.
