- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：6.5千-7千
- 職位有效期：2025-12-19至2026-07-09
職位：前廳部副理 Assistant Manager-Front Office
崗位職責(zé)/職位描述
§? 組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、會議宴會以及需要特別注意之處。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
§? 在日常運營中與客房部及其他各部門保持緊密的聯(lián)系。
Liaises with Housekeeping and other related departments on daily operations.
§? 禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經(jīng)理匯報，并且確保及時跟進。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
§? 與客人建立并保持良好的賓客關(guān)系。
Establishes a rapport with guests, maintaining good customer relationship.
§? 確保收銀程序能按照嚴格的標準執(zhí)行，確保每一個程序符合酒店內(nèi)部及財務(wù)部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
§? 協(xié)調(diào)好各種修葺及維護工作以確保酒店財產(chǎn)的正常維護。
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
§? 在團隊的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調(diào)好與銷售部、餐飲部及其他部門之間的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
§? 積極地宣傳并為酒店獲取業(yè)務(wù)，如：會議宴會、促銷、餐廳和其他業(yè)務(wù)。
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
§? 向員工灌輸時刻保持主人翁精神，把握每次對客的銷售機會，并在傳授的過程中身體力行。
To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
§? 確保每一個員工能時刻掌握本酒店及各其他姐妹酒店的實事動態(tài)、服務(wù)/促銷和設(shè)施，以實現(xiàn)交叉銷售。
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.
§? 確保部門的服務(wù)一貫按照部門營運手冊的標準，高效、一致和禮貌的完成。
Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.
§? 按要求出席所有會議并作出貢獻。
Attends and contributes to all Meetings as required.
§? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。
Ensures all associates provide courteous and professional service at all times.
§? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當(dāng)?shù)姆答仭?/p>
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§? 確保高標準的個人形象和儀容儀表。
Ensures high standards of personal presentation & grooming.
§? 與客人和同事保持基于良好工作關(guān)系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
§? 始終展現(xiàn)負責(zé)的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。
Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
§? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
