- 職位性質：實習
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：2千-3千
- 職位有效期：2025-09-23至2026-04-07
職位：各部門實習生 Trainee
崗位職責/職位描述
§ 根據凱悅標準，為客人提供順暢、高效的服務。
Provides fluent and efficient service in accordance with Hyatt standard.
§ 為客人推薦服務，回應客人關于餐飲的要求并提供建議。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
§ 根據順序和程序為客人安排座位、點單并服務食物和飲料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
§ 全面了解MICROS系統。
Has a thorough knowledge to all sides of MICROS System.
§ 根據部門營運手冊的要求，確保餐廳所有食物和飲料、機器和設備的正常運作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
§ 努力使客人滿意，并使客人經常光顧餐廳。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
§ 為客人點單和上菜，避免不必要的延誤。
Takes food order and delivers foods to avoid unnecessary delay.
§ 掌握關于餐廳菜單和酒單的知識。
Has thorough knowledge of menus and wine list.
§ 促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點，等等。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
§ 向餐廳經理/副理報告任何困難或問題，以便找到解決方法或進行下一步行動。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
§ 保持所有設備和客人需求是同等的。
Maintain equality to both all equipment and customer requests.
§ 確保根據標準及運作需要擺臺。
Ensures table setting to accord to standard and operational requirement.
§ 確保在用餐結束后，所有餐桌的干凈整潔。
Ensures that all tables are clean and tides up after dining over.
§ 準確為客人預定餐桌并確定用餐人數。
Makes reservation accurately to customers and confirms dining pax.
