- 職位性質(zhì)：實(shí)習(xí)
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：2千-3千
- 職位有效期：2025-09-23至2026-07-07
職位：各部門實(shí)習(xí)生 Trainee
崗位職責(zé)/職位描述
§ 根據(jù)凱悅標(biāo)準(zhǔn)，為客人提供順暢、高效的服務(wù)。
Provides fluent and efficient service in accordance with Hyatt standard.
§ 為客人推薦服務(wù)，回應(yīng)客人關(guān)于餐飲的要求并提供建議。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
§ 根據(jù)順序和程序?yàn)榭腿税才抛弧Ⅻc(diǎn)單并服務(wù)食物和飲料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
§ 全面了解MICROS系統(tǒng)。
Has a thorough knowledge to all sides of MICROS System.
§ 根據(jù)部門營(yíng)運(yùn)手冊(cè)的要求，確保餐廳所有食物和飲料、機(jī)器和設(shè)備的正常運(yùn)作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
§ 努力使客人滿意，并使客人經(jīng)常光顧餐廳。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
§ 為客人點(diǎn)單和上菜，避免不必要的延誤。
Takes food order and delivers foods to avoid unnecessary delay.
§ 掌握關(guān)于餐廳菜單和酒單的知識(shí)。
Has thorough knowledge of menus and wine list.
§ 促銷菜單并說(shuō)服客人選擇價(jià)格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點(diǎn)，等等。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
§ 向餐廳經(jīng)理/副理報(bào)告任何困難或問(wèn)題，以便找到解決方法或進(jìn)行下一步行動(dòng)。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
§ 保持所有設(shè)備和客人需求是同等的。
Maintain equality to both all equipment and customer requests.
§ 確保根據(jù)標(biāo)準(zhǔn)及運(yùn)作需要擺臺(tái)。
Ensures table setting to accord to standard and operational requirement.
§ 確保在用餐結(jié)束后，所有餐桌的干凈整潔。
Ensures that all tables are clean and tides up after dining over.
§ 準(zhǔn)確為客人預(yù)定餐桌并確定用餐人數(shù)。
Makes reservation accurately to customers and confirms dining pax.
