- 職位性質：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-11至2026-06-09
職位：健身中心服務員 Guest Services Officer
崗位職責/職位描述
§? 始終保持愉悅的態(tài)度，在客人光臨時熱情問候。
To be pleasant at all times and greet the guest upon arrival.
§? 與客人建立并保持良好的賓客關系，負責處理客人投訴、需求，并解答關于服務方面的詢問。
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on services.
§? 經常親自確認客人得到符合凱悅品牌標準的優(yōu)異服務。
Personally and frequently verify that guests are receiving the best possible service in line with Hyatt Hotels Corporation standards.
§? 問候并協(xié)助客人制定水療和健身計劃并親自帶領貴賓至理療房。
Greet and assist guests with treatment and activity planning and escort VIP guests to the therapy rooms.
§? 確保根據品牌標準為客人提供快捷的電話和留言服務。
Ensure a speedy telephone and message service at all times for guests as per brand standards.
§? 確保根據最新的促銷活動、政策和通告,為客人提供相應的服務。
Ensure treatment guests maintain an up to date awareness of current promotions, policy changes and memorandums.
§? 熟悉所有餐廳和部門的產品知識。
Be familiar with product knowledge of all outlets and departments.
§? 積極尋求與客人接觸的機會并保持卓越的公眾關系。
Pro-active in seeking guest contact and maintaining excellent public relations.
§? 確保客史資料的實時更新。
Ensure that guest history records are up to date at all times.
§? 支持客人認知計劃并維護相關的客史資料。
Support a consistent guest recognition programme and maintain a relevant guest database.
