- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-03-04至2026-06-02
職位：餐廳領班 Team Leader
崗位職責/職位描述
根據順序，為客人點單并服務。
Take order and serve the guest according to the sequence.
銷售產品。
Up-sell product.
維持客用品并控制成本。
Maintain guest supplies and control the cost.
下班時，確保飲料存貨正確。
Ensure beverage stock in the bar is correct.
根據標準確保自助餐布置和服務。
Ensure buffet set up and service according to the standard.
根據部門工作安排，確保服務的順暢。
Ensure smoothly service according to the task arranged.
處理客人關于食品和酒水方面的要求以及疑問。
Handle enquiries and require in food and beverage.
協助每月進行運營設備及營業用品盤點。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
負責在服務之前對員工進行指導。
Provide guidance before serving.
具備充足的菜單知識，能夠向客人推薦和促銷餐飲產品。
Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage.
能夠對新員工和實習生進行培訓。
Able to train the new coming staffs and trainees.
與餐務部、客房部和工程部保持良好的溝通，確保餐廳的整潔和保養。
Maintain communication with stewarding, housekeeping and engineering, Ensure restaurant clean and well maintained.
根據菜單為客人提供食品和飲料。
Provide food and beverage according to the menu.
適應餐飲部或酒店其他部門崗位的靈活調換。
Exchange the position flexible.
始終提供高效、優質的服務。
Provide efficient and high quality service all the time.
擺臺并根據不同的用餐時間調整擺臺。
Set up and tune over the table in the meal period.
根據布草房建立的安排表，把臟的布草送到洗衣房并把干凈的拿回部門。
Change the linen according to the schedule.
根據部門營運手冊的標準進行擺臺。
Set up tables according to the Department Operation Manual.
收集所有食物和飲料的需求。
Collect the needs in food and beverage.
在不忙的時候，疊餐巾。
Fold napkin when not busy.
嚴格遵守餐廳的營業時間。
Strict in restaurant opening hours.
始終確保服務臺、吧臺和周圍環境的干凈整潔。
Maintain bar area tidy and clean.
嚴格控制客用品，減少損壞和浪費。
Strict in control guest supplies, Release breakage and waste.
以禮貌、高效的方式，處理客人要求。
Handle guest require in a professional and efficiency manner.
完全理解并嚴格執行部門營運手冊。
Fully understand and strict in Department Operations Manual.
根據工作計劃和部門培訓工序表處理所有工作。
All the work process according to the work plan and training task list.
完全理解并應用餐飲部寶典20條。
Fully understand F&B Top 20.
完全理解并支持凱悅餐飲部愿景和使命。
Fully understand and support Hyatt F&B vision and mission.
