- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：中專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：20-35
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-19至2026-06-17
職位：餐廳服務員 Waiter/Waitress
崗位職責/職位描述
根據凱悅標準，為客人提供順暢、高效的服務。
Provides fluent and efficient service in accordance with Hyatt standard.
為客人推薦服務，回應客人關于餐飲的要求并提供建議。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
根據順序和程序為客人安排座位、點單并服務食物和飲料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
全面了解MICROS系統。
Has a thorough knowledge to all sides of MICROS System.
根據部門營運手冊的要求，確保餐廳所有食物和飲料、機器和設備的正常運作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
努力使客人滿意，并使客人經常光顧餐廳。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.
為客人點單和上菜，避免不必要的延誤。
Takes food order and delivers foods to avoid unnecessary delay.
掌握關于餐廳菜單和酒單的知識。
Has thorough knowledge of menus and wine list.
促銷菜單并說服客人選擇價格較高的食物以增加總收入，例如：湯，飲料，沙拉，甜點，等等。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.
向餐廳經理/副理報告任何困難或問題，以便找到解決方法或進行下一步行動。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
保持所有設備和客人需求是同等的。
Maintain equality to both all equipment and customer requests.
確保根據標準及運作需要擺臺。
Ensures table setting to accord to standard and operational requirement.
確保在用餐結束后，所有餐桌的干凈整潔。
Ensures that all tables are clean and tides up after dining over.
準確為客人預定餐桌并確定用餐人數。
Makes reservation accurately to customers and confirms dining pax.
