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崗位職責/職位描述

行政

Administration

§? 協助確保財務部運作符合其酒店策略，適當執行酒店規章。

Assists to ensure that the Finance activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

§? 監督部門營運手冊的準備和更新的工作。

Oversees the preparation and update of individual Departmental Operations Manuals.

§? 保管所有相關審計資料的原始文件。

Maintains organised files of all pertinent audit records

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賓客服務

Customer Service

§? 確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

§? 確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。

Ensures that associates also provide excellent service to internal customers in other departments as appropriate.

§? 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§? 友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§? 與顧客和同事保持良好的工作關系。

Maintains positive guest and colleague interactions with good working relationships.

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財務

Financial

§? 確保遵循與財務記賬，資金處理及營業執照相關的酒店、公司及當地的政策與法規等，及時準確的匯報財務信息。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

§? 將員工的工作效率通過多技能、多任務和靈活的工作安排而達到最大化，以完成經營上的財政目標和達成顧客期望。

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§? 協助庫存管理和對酒店營運設備和其他設施持續的保養。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

§? 與相關部門經理合作，以主要的業績表現指數為基礎對成本進行預見性管理控制。

Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

§? 全面理解凱悅對于收入審計的要求目標，這樣就能對酒店的收入和票據提供一個完善有效的審計系統。

Understands thoroughly Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.

§? 為會計和其它部門的日報和月報提供一份收入情況的明細。

Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.

§? 向各部門經理提供他們所需的收入數據，以便他們掌握各自部門的贏利情況。

Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability.

§? 提供監督數據錄入的系統。

Provides a system of monitoring the data input by operation level personnel.

§? 確定酒店每日所有的收入是否入賬和被正確的記錄，包括對夜審、前廳部和餐飲部的收銀員審計。

Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded.? In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.

§? 在交予應收款會計之前，審計掛賬和信用卡消費的客戶。

Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections.

§? 審計每日客房部和餐飲部的收入匯總，和夜間審計人員所做的營業報告。

Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.

§? 審計電話、傳真和復印的收入，除非它們的帳單可以從電腦系統中自動傳輸。

Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.

§? 審計所有營業部門的收入，例如車庫，專賣店，洗衣房和商務中心。

Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.

§? 保證每日的宴會收入全部入帳。

Ensures that all the day’s Banquet revenue has been recorded.

§? 檢查收銀員的個人報告和現金交款記錄是否相符。

Checks the daily General Cashier’s report against recorded cash movement.

§? 監督收銀員的長短款情況，并匯總審查原因，報送到財務總監處處理。

Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Director of Finance.

§? 核實電腦系統的報告記錄是否全面反映了每天所有的營業情況。

Verifies that the computerised Daily Report reflects completely all of the day’s transactions.

§? 復查現金提取單和津貼的合理性，是否經過批準，和提供的說明。

Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.

§? 核實確認免費房、自用房、收費房的房費是否有文件支持。

Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.

§? 辨別檢查系統中正常房費和合同價房費的準確性。

Spot checks the accuracy of regular and contractual room rates in the system.

§? 復查所有簽單消費和宴請消費帳單的正確性并保證這些單據都通過授權的簽名批準。

Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.

§? 審計所有餐飲部因扣減或免除所形成的負數結帳單的形成原因和是否經過管理人員和廚房制度的批準。

Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet Assistant Manager’s/automatic kitchen orders.

§? 審計餐廳作廢賬單是否經過批準及作廢的原因。

Audits the List of Voided Restaurant Checks for proper approvals and explanations.

§? 檢查餐飲部結帳單，外幣兌換水單和發票，審查表格填寫是否有遺漏和不合規的地方。

Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.

§? 復查每日的客賬情況，對有可能損失的情況進行調查。

Reviews the guest ledger balances daily and research questionable movements.

§? 對滯后結賬的情況進行調查，并將一些具體的細節原因轉達給信貸專員，以便更進一步的追查。

Investigates late charges and skippers.? All details should be forwarded to the Credit Accountant for further action.

§? 保證所有員工的掛賬在每月末被關掉。

Ensures that all associates’ City Ledger Accounts are closed at month end.

§? 突擊檢查客房帳單，健身中心的消費人數等的情況。

Carries out surprise checks of rooms, fitness centre attendance etc.

§? 突擊檢查清點收銀員在柜臺的備用金。

Carries out surprise cash counts of cashier’s floats.

§? 突擊檢查外幣兌換柜臺。

Carries out surprise foreign currency counts.

§? 監督前廳部夜間審計的執行情況。

Monitors the organised execution of the night audit program by Front Office personnel.

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市場營銷

Marketing

§? 確保所有酒店規章制度都有效傳達給員工，并被執行。

Ensures that all in-house rules and regulations are communicated to associates and implemented.

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人事

Personnel

§? 進行關于年度發展評估的討論，幫助培訓員工實現自己的職業目標。

Conducts annual Performance Development Discussions with Income Audit associates, supports them in their professional development goals.

§? 確保與酒店內部各個級別的員工之間保持良好的工作關系，積極關心他們的安全與發展。

Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.

§? 鼓勵員工創新和變革，以及接受挑戰，并對他們的工作貢獻表示認可。

Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§? 支持人本品牌理念在部門的推行。

Supports the implementation of The People Brand in every department in the hotel.

§? 培訓財務部文員根據營運、財務和行政理念的標準工作。

Develops Accounting Clerk to work following the operational, financial, administrative philosophies.

§? 通過實踐管理，嚴密監督以確保所有財務部文員的工作表現符合酒店規章制度與程序以及適用的法律法規。

Through hands-on management, supervises closely all Accounting Clerk in the performance of their duties in accordance with policies and procedures and applicable laws.

§? 合理指派工作與職責給員工，配備相應的設備與資源，培養和發展他們的同時確保所有的營運標準和安全標準得到執行。

Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

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其他

Other Duties

§? 熟知與員工和行業相關的法律法規。

Is knowledgeable in statutory legislation in associate and industrial relations.

§? 確保保持高標準的個人形象和儀容儀表。

Ensures high standards of personal presentation and grooming.

§? 與競爭對手的酒店代表、生意伙伴和其他公司組織，包括本地的學校、旅游學校和大學保持良好的合作關系。

Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.

§? 隨著行業、公司和酒店的變化，對財務部的職能作出相應調整。

Responds to changes in the Finance function as dictated by the industry, company and hotel.

§? 熟知酒店的員工手冊并且理解酒店的規章制度，尤其是有關火災，衛生，健康，與安全的政策和程序。

Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§? 始終對管理和個人行為負責， 并且積極展現酒店管理層和凱悅的形象。

Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt International.

§? 參加必要的培訓和例會。

Attends training sessions and meetings as and when required.

§? 完成其他合理分配的職責和任務。

Carries out any other reasonable duties and responsibilities as assigned.