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崗位職責/職位描述

行政

Administration

§?? 保存部門所有協議，合同和報價的文件記錄。

Maintains complete and supported records of all Agreements, Contracts and Quotations for the Department.

§?? 設立有效的文檔索引，保證跟蹤好所有房間維修報告。

Establishes an efficient trace File to ensure that all Room Maintenance Requests is properly tracked.

§?? 協助客房部經理確保部門順暢有效的運轉，并確保部門的運轉嚴格遵照部門政策和程序進行。?

Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.?

§?? 將維修需求通知工程部。?

Raises job order to Engineering department for repair and maintenance work.?

§?? 與前廳部溝通房間狀況。?

Communicate room status to Front Office.?

§?? 負責本部門內的溝通，將客人的要求反映給其他相關分部，做好本部門的翻譯及文秘工作。?

Responsible for communication within housekeeping and other departments regarding guest requests and hotel staff. Renders secretarial and clerical services for housekeeping.?

§?? 寫下會議的筆錄和客房部經理的相關要求。?

Takes down and transcribes minutes of meetings and dictation from Housekeeping Manager.?

§?? 打出各種信件，備忘錄，報告。

Types correspondence, memorandums, circulars, reports.?

§?? 處理本部門的相關信件。?

Opens?/?dispatches mail relative to the division.?

§?? 保持辦公室用品的正常儲備。?

Maintain office supply stock.?

§?? 如果需要，執行部門內特殊的職責。?

Performs special duties on relation with the division when requested.?

§?? 保證工作區域的干凈、整潔。?

Maintain cleanliness of work area.

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賓客服務?

Customer Service

§?? 確保隨時提供部門的服務，并且是按部門操作手冊里規定的標準有效地一慣地和禮貌地執行。

Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.?????? ?????

§?? 出席和參與所有部門的會議

Attends and contributes to all Meetings as required.

§?? 確保所有雇員隨時提供禮貌的和專業的服。

Ensures all associates provide a courteous and professional service at all times.

§?? 以禮貌和有效的方式處理客人和員工的詢問，如沒有馬上的解決辦法要將投訴和問題上報，并及時反饋

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feed back to a prompt follow up.

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營運?

Operational?

§? 與客房部副理一起準備每周工作安排表，確保其反映行業需求和主要的績效指示。?

Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.?

§? 報告維修需求并進行跟進。?

Reports and follow-up on repair and maintenance work.?

§? 確保完成所安排的定期工作。?

Ensures scheduled periodic works are carried out.?

§? 根據酒店花束擺放需求聯系花藝設計師。?

Liaises with Florists?Designer?regarding floral arrangement in the hotel, when necessary.?

§? 協助客房部經理或副經理的采購需求。?

Assist Housekeeping Manager / Assistant Housekeeping Manager with purchase request.?

§? 根據客人喜好，更新客史。?

Updates guest?profile notes based on preference.?

§? 在營運期間維護hotsos?系統。?

Maintains?Hotsos?during hours of operations.???

§? 確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。?

Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.?

§? 熟悉緊急事件處理程序。?

Familiar with all Emergency Procedure.?

§? 負責記錄，貯存和保管所有的失物招領的物品。?

Responsible for recording, stocking and safekeeping of all lost and found items.?

§? 將所有的工作報告、備忘錄和信件輸入電腦，并保存所有的文件。?

Types or inputs to computer all reports, memoranda and correspondence for Exec. Housekeeper and maintains file of same.?

§? 將客房部的供貨和設備的盤點情況輸入電腦。?

Types or feeds into computer inventory reports of all Housekeeping supplies and equipment.?

§? 對于部門內每位員工的個人檔案作詳細的記錄，將所有的檔案正確系統地做好標注。?

Responsible for all filing, including the personal files of individual staff of the department, labels all the files properly and systematically.?

§? 準備所有辦公室用品的需求。?

Prepares requisitions for all office supplies.?

§? 按要求將確切數字輸入電腦。?

Inputs in the computer specific data when requested.?

§? 負責接打電話。?

Handles telephone incoming/outgoing calls.?

§? 將文件按順序保存好并將其更新。?

Maintains a logbook for lost and found items and recommends for disposal at appropriate time.?

§? 對員工的出勤，崗位變動，年假，病假的情況作出記錄。?

Keep personal records of employees, attendance sheets, change forms, annual leave, sick leave accident report etc.?

§? 準備部門采購需求并跟蹤采購情況。?

Prepare purchase requisition for housekeeping and follow-up progress of purchase orders.?

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人事?

Personnel?

§? 支持落實人本品牌,?示范并加強凱悅價值觀和文化特性。?

Supports the implementation of "The People Brand", demonstrating and reinforcing Hyatt's Values and Culture Characteristics.?

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其他?

Other Duties?

§? 熟知酒店的員工手冊內容，嚴格執行酒店的規章制度，尤其是有關消防，衛生，健康，與安全的政策和程序。?

Understands and strictly adheres to Rules and Regulations established in the?Associate?Handbook and the hotel's policies concerning fire, hygiene, health and safety.?

§? 保持高標準的個人形象和儀容儀表。?

Ensures high standards of personal presentation and grooming.?

§? 始終對個人行為負責，?并且積極展現酒店和凱悅的形象。?

Exercises responsible behaviour at all times and positively representing the?hotel team and Hyatt.?

§? 隨著行業、公司和酒店的變化，對客房部職能作出相應調整。?

Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.?

§? 參加必要的培訓和例會。?

Attends training sessions and meetings as and when required.?

§? 完成其他合理分配的職責和任務。?

Carries out any other reasonable duties and responsibilities as assigned.?

§? 能應對工作職責的變化。為了滿足營業及客戶服務需求?，也許會有工作職責的變動，包括調任至其他部門/地區。?

To be flexible in your job function and perform any other reasonable duties?and responsibilities which may?be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.?

§? 酒店依靠員工的靈活性以保證已達到的高標準的持續性。因此，此份工作職責僅作為最常用的工作職責的指南，如有需要，可進行修改和調整。?

The Hotel relies upon the flexibility of its associates to ensure the continuity of the high standards currently being achieved.? As such, this job description is only intended to be a guide to the most regularly performed duties and is subject to amendment and change as may be considered necessary from time to time.?

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其他方面

Other Comments

§?? 職位屬于“員工”級并享有相應的福利。

Position is ranked as “Associate” with related benefits provided.

§?? 積極參與前場營運的各項活動。

?Actively participate in operation team’s activities.