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崗位職責(zé)/職位描述

標(biāo)準(zhǔn)的實(shí)施

Implementation of Standards

§?? 按凱悅會(huì)議宴會(huì)標(biāo)準(zhǔn)回答所有電話詢問、處理電郵詢問、制作建議書和合同、主持酒店參觀活動(dòng)、策劃會(huì)議宴會(huì)、創(chuàng)建會(huì)議宴會(huì)確認(rèn)單、執(zhí)行并跟蹤會(huì)議宴會(huì)。?

To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.

?§?? 完全并正確地使用?Envision。?

To fully and correctly use?Envision.

? §?? 根據(jù)凱悅的政策和程序維護(hù)酒店全部銷售協(xié)議、合同和報(bào)價(jià)的完整記錄。?

To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies?and?Procedures.?

?

?賓客服務(wù)

Customer Service

?§?? 與會(huì)議宴會(huì)銷售團(tuán)隊(duì)一起負(fù)責(zé)將所有電話詢價(jià)轉(zhuǎn)變成直接收入。?

Together with?Event Sales Team, to be primarily responsible for converting all incoming leads.?

§?? 回答所有來電詢問，并在收到電子郵件的兩小時(shí)內(nèi)確認(rèn)該電郵詢問。?

To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.

?§?? 如果需要，處理緊急的電話詢價(jià)，轉(zhuǎn)換為會(huì)議宴會(huì)當(dāng)天的直接收入。?

Where required, to handle last minute leads from enquiry to conversion to the day of the event.?

?§?? 實(shí)施電話銷售活動(dòng)，以發(fā)現(xiàn)新的商業(yè)機(jī)會(huì)。?

To undertake telemarketing activities to identify new business opportunities where required.?

?§?? 遵守與將會(huì)議宴會(huì)電話詢價(jià)轉(zhuǎn)換為直接收入的相關(guān)凱悅標(biāo)準(zhǔn)。?

To follow the Hyatt Standards in relation to the conversion of Event leads.?

?§?? 始終履行品牌承諾，并提供優(yōu)越的客戶服務(wù)。?

To deliver the brand promise and provide exceptional client service at all times.????

?§?? 為其它部門的內(nèi)部客戶提供禮貌專業(yè)的服務(wù)。?

To provide courteous and professional service to our internal customers in other departments.?

?

收益

Profitability

§?? 實(shí)現(xiàn)分配給您的收入目標(biāo)。?

To meet your designated revenue targets.?

§?? 協(xié)助制作和定期更新部門的預(yù)算。?

To assist with the preparation and regular update of the departmental budget.

§?? 盡力交叉銷售和追加銷售其它酒店設(shè)施和服務(wù)，以不斷地使收入和利潤最大化。?

To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.??

?

銷售和市場(chǎng)營銷

Sales and Marketing?

§?? 對(duì)于各種形式的客戶演示，充分使用正確的攝影、演示材料及經(jīng)批準(zhǔn)的銷售語。?

To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.??

?

人事

Personnel

§?? 負(fù)責(zé)自身的學(xué)習(xí)及發(fā)展。?

To take responsibility for your own learning and development.?

§?? 完成自己的個(gè)人學(xué)習(xí)計(jì)劃，并利用您可在凱悅內(nèi)獲得的大量的學(xué)習(xí)和發(fā)展機(jī)遇。?

Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt.

§?? 通過大量的閱讀并接觸其它豪華品牌和服務(wù)的潮流趨勢(shì)來提升自身的品味及風(fēng)格。?

To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services.

§?? 不斷學(xué)習(xí)我們的餐飲產(chǎn)品及服務(wù)的各方面的知識(shí)。?

To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service.?

?

會(huì)議

Meetings

§?? 根據(jù)需要參加（和準(zhǔn)備）日常例會(huì)、會(huì)議宴會(huì)確認(rèn)會(huì)及其它會(huì)議。?

To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required.?

?

其他

Other Duties

§?? 根據(jù)要求出席會(huì)議，并作出貢獻(xiàn)。?

Attends and contributes to all Meetings as required.??

§?? 了解與員工和企業(yè)有關(guān)的法律規(guī)定。?

Is knowledgeable in statutory legislation in?Associate?and industrial relations.??

§?? 熟悉并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，以及和酒店政策相關(guān)的消防、衛(wèi)生、健康和安全的制度。?

Understands and strictly adheres to Rules and Regulations established in the?Associate?Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.?

§?? 保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。?

Ensures high standards of personal presentation and grooming.?

§?? 與競爭對(duì)手的酒店代表、生意伙伴和其他組織，包括本地的學(xué)校、旅游學(xué)校和大學(xué)保持良好的關(guān)系。?

Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.??

§?? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)職能變化需求、進(jìn)行調(diào)整。?

Responds to changes in the?Event Sales?function as dictated by the industry, company and hotel.?

§?? 完成交給的其它工作。?

Carries out any other reasonable duties and responsibilities as assigned.?