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崗位職責/職位描述

行政

Administration

§  確保有效和精確的文件系統，包括紙質和電子兩個版本的及時保存

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§  保存酒店完整的銷售協議、合同和報價的記錄以備查用

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§  建立有效的文件跟蹤系統，確保所有預訂的客人都被適當的記錄和跟蹤查詢

Establishes an efficient trace File to ensure that all business booked is properly tracked.

§  及時對銷售總監上交銷售報告

Submits Sales report to Director of Sales in a timely manner.

§  每月為銷售協調員提供準確的預訂商業報告

Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

賓客服務

Customer Service

§  在適當時接待和款待客人來店實地考察

Entertains and conducts hotel inspections to clients whenever required.

§  建立和保持與固定客人的良好關系

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

§  與相關運營部門聯系并緊密合作，確保達到和滿足客人的要求和期望

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§  禮貌并有效地處理客人和員工的詢問，并向上匯報投訴或問題。如果無法立即處理問題，要保證及時跟進處理。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§  確保客人和員工之間的良好互動，和員工之間的良好工作關系

Maintains positive guest and colleague interactions with good working relationships.

財務

Financial

§  協助達到月度和年度以及個人的銷售目標，以達到總的銷售目標額

Achieves the monthly and annual personal target contributing to the Sales revenue.

§  根據酒店的年度營業計劃制定和修改個人計劃

Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

市場營銷

Marketing

§  開展廣泛的競爭者調查，保持對酒店產品的良好認知

Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§  持續監查和評估本地、國內和國際市場趨勢以及競爭酒店的銷售活動，以確保酒店的銷售保持競爭力和領先地位

Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

§  通過電話銷售、對客合同和書面交流，保證酒店的廣泛認知度

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

營運

Operational

§  確保電話銷售活動使用了專業的凱悅咨詢式銷售原則和銷售錦囊策略

Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

§  針對明確的目標謹慎計劃銷售拜訪

Carefully plans Sales Calls into defined objectives.

§  保持對酒店設施、特色和服務的詳細認知

Maintains a detailed knowledge of Hotel facilities, features and services.

§  進行廣泛的競爭酒店調查，保持對酒店信息的詳細認知

§  Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

§  系統地、有效地對被指派的分區中指定的客戶進行分析并且將發現和商業機會向銷售總監進行報告

Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to Director of Sales.

§  預估和指定銷售機會，運用資料庫制定適合有效的銷售策略以增加酒店市場份額

Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

§  通過專業的常規電話銷售活動和跟進發展新的商業機會。

Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

§  在重要客人入住和離店時會見和問候客人

Meets and greets VIP guests upon arrival/ departure.

§  對現有和潛在的客戶進行銷售拜訪以獲取新的商業機會

Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

§  根據要求向有關的客戶代表介紹酒店并招待客戶

Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.

§  建立良好的關系以尋求獲取既定的宴會會議活動方面的信息資源

Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

§  協助銷售人員跟進其缺席時的所有事務

Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

§  通過恰當的靈活機動和精簡程序的方式致力于提高生產力

Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

§  執行市場營銷計劃中列明的相關責任區域中的銷售行動計劃

Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

人事

Personnel

§  確保部門所有人員保持對酒店產品、當前促銷計劃、政策變動的最新認識和適當的內部交流

Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

§  協助招募和篩選應聘的銷售人員。當招募和在使用以資格基礎方式選擇職員時應以酒店指導方針為向導。

Assists in the recruitment and selection of Sales employees if required.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

§  協助監督銷售職員嚴守時間和高質量外表的觀念, 依照酒店和部門儀容儀表的標準確保職員穿著正確的制服和保持高標準的個人外表和衛生。

Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§  通過提高個人技巧、能力，適當的訓練，指導和教育，使銷售人員達到最大的工作效力。

Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

§  協助組織年度業績發展的討論和對于員工的專業發展目標給以幫助。

Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

§  在培訓經理和部門培訓人員的幫助下,協助計劃和貫徹有效的培訓課程包括所有的必需的“銷售錦囊”的課程。

Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

§  提倡人本品牌,貫徹和加強凱悅的價值和文化特性。

Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§  根據職員意見調查的結果給予相應的幫助和改進。

Supports the implementation of changes as a result of the Employee Opinion Survey.

Other Duties

§  確保高標準的個人儀態

Ensures high standards of personal presentation and grooming.

§  與競爭酒店，商業伙伴以及其它組織的保持專業的合作關系。

Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

§  執行長期的負責管理態度、積極代表酒店管理層和凱悅國際

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

§  應對由業界、公司和酒店所產生的銷售和營銷部的改變

Responds to changes in the Sales function as dictated by the industry, company and hotel.

§  閱讀酒店員工管理手冊對其理解并嚴格按照酒店管理規章制度去做，特別要嚴格按照防火，衛生，健康，安全的管理條例及慣例去做。

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§  在必要時參加培訓課程和會議。

Attends training sessions and meetings as and when required.

§  擔負其它的合理責任和職責任務。

Carries out any other reasonable duties and responsibilities as assigned.