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崗位職責/職位描述

標準的實施

Implementation of Standards

§   按凱悅會議宴會標準回答所有電話詢問、處理電郵詢問、制作建議書和合同、主持酒店參觀活動、策劃會議宴會、創建會議宴會確認單、執行并跟蹤會議宴會。 

To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.

§   完全并正確地使用?Envision。 

To fully and correctly use Envision.

§   根據凱悅的政策和程序維護酒店全部銷售協議、合同和報價的完整記錄。 

To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures. 

賓客服務

Customer Service

§   與會議宴會銷售團隊一起負責將所有電話詢價轉變成直接收入。 

Together with Event Sales Team, to be primarily responsible for converting all incoming leads. 

§   回答所有來電詢問，并在收到電子郵件的兩小時內確認該電郵詢問。 

To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.

§   如果需要，處理緊急的電話詢價，轉換為會議宴會當天的直接收入。 

Where required, to handle last minute leads from enquiry to conversion to the day of the event. 

§   實施電話銷售活動，以發現新的商業機會。 

To undertake telemarketing activities to identify new business opportunities where required. 

§   遵守與將會議宴會電話詢價轉換為直接收入的相關凱悅標準。 

To follow the Hyatt Standards in relation to the conversion of Event leads. 

§   始終履行品牌承諾，并提供優越的客戶服務。 

To deliver the brand promise and provide exceptional client service at all times.    

§   為其它部門的內部客戶提供禮貌專業的服務。 

To provide courteous and professional service to our internal customers in other departments. 

收益

Profitability

§   實現分配給您的收入目標。 

To meet your designated revenue targets. 

§   協助制作和定期更新部門的預算。 

To assist with the preparation and regular update of the departmental budget.

§   盡力交叉銷售和追加銷售其它酒店設施和服務，以不斷地使收入和利潤最大化。 

To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.  

銷售和市場營銷

Sales and Marketing 

§   對于各種形式的客戶演示，充分使用正確的攝影、演示材料及經批準的銷售語。 

To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.  

學習和發展 

Learning and Development 

§   負責自身的學習及發展。 

To take responsibility for your own learning and development.

§   完成自己的個人學習計劃，并利用您可在凱悅內獲得的大量的學習和發展機遇。 

Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt.

§   通過大量的閱讀并接觸其它豪華品牌和服務的潮流趨勢來提升自身的品味及風格。 

To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services. 

§   不斷學習我們的餐飲產品及服務的各方面的知識。 

To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service. 

會議

Meetings

§   根據需要參加（和準備）日常例會、會議宴會確認會及其它會議。 

To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required. 

其他

Other Duties

§   根據要求出席會議，并作出貢獻。 

Attends and contributes to all Meetings as required.  

§   了解與員工和企業有關的法律規定。 

Is knowledgeable in statutory legislation in Associate and industrial relations.  

§   熟悉并嚴格遵守員工手冊中的規章制度，以及和酒店政策相關的消防、衛生、健康和安全的制度。 

Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. 

§   保持高標準的個人形象和儀容儀表。 

Ensures high standards of personal presentation and grooming. 

§   與競爭對手的酒店代表、生意伙伴和其他組織，包括本地的學校、旅游學校和大學保持良好的關系。 

Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.  

§   根據酒店、行業和公司的指引，回應職能變化需求、進行調整。 

Responds to changes in the Event Sales function as dictated by the industry, company and hotel. 

§   完成交給的其它工作。 

Carries out any other reasonable duties and responsibilities as assigned.