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崗位職責(zé)/職位描述

標(biāo)準(zhǔn)的實(shí)施

Implementation of Standards

§   按凱悅會議宴會標(biāo)準(zhǔn)回答所有電話詢問、處理電郵詢問、制作建議書和合同、主持酒店參觀活動、策劃會議宴會、創(chuàng)建會議宴會確認(rèn)單、執(zhí)行并跟蹤會議宴會。 

To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.

§   完全并正確地使用?Envision。 

To fully and correctly use Envision.

§   根據(jù)凱悅的政策和程序維護(hù)酒店全部銷售協(xié)議、合同和報(bào)價(jià)的完整記錄。 

To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures. 

賓客服務(wù)

Customer Service

§   與會議宴會銷售團(tuán)隊(duì)一起負(fù)責(zé)將所有電話詢價(jià)轉(zhuǎn)變成直接收入。 

Together with Event Sales Team, to be primarily responsible for converting all incoming leads. 

§   回答所有來電詢問，并在收到電子郵件的兩小時(shí)內(nèi)確認(rèn)該電郵詢問。 

To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.

§   如果需要，處理緊急的電話詢價(jià)，轉(zhuǎn)換為會議宴會當(dāng)天的直接收入。 

Where required, to handle last minute leads from enquiry to conversion to the day of the event. 

§   實(shí)施電話銷售活動，以發(fā)現(xiàn)新的商業(yè)機(jī)會。 

To undertake telemarketing activities to identify new business opportunities where required. 

§   遵守與將會議宴會電話詢價(jià)轉(zhuǎn)換為直接收入的相關(guān)凱悅標(biāo)準(zhǔn)。 

To follow the Hyatt Standards in relation to the conversion of Event leads. 

§   始終履行品牌承諾，并提供優(yōu)越的客戶服務(wù)。 

To deliver the brand promise and provide exceptional client service at all times.    

§   為其它部門的內(nèi)部客戶提供禮貌專業(yè)的服務(wù)。 

To provide courteous and professional service to our internal customers in other departments. 

收益

Profitability

§   實(shí)現(xiàn)分配給您的收入目標(biāo)。 

To meet your designated revenue targets. 

§   協(xié)助制作和定期更新部門的預(yù)算。 

To assist with the preparation and regular update of the departmental budget.

§   盡力交叉銷售和追加銷售其它酒店設(shè)施和服務(wù)，以不斷地使收入和利潤最大化。 

To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.  

銷售和市場營銷

Sales and Marketing 

§   對于各種形式的客戶演示，充分使用正確的攝影、演示材料及經(jīng)批準(zhǔn)的銷售語。 

To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.  

學(xué)習(xí)和發(fā)展 

Learning and Development 

§   負(fù)責(zé)自身的學(xué)習(xí)及發(fā)展。 

To take responsibility for your own learning and development.

§   完成自己的個人學(xué)習(xí)計(jì)劃，并利用您可在凱悅內(nèi)獲得的大量的學(xué)習(xí)和發(fā)展機(jī)遇。 

Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt.

§   通過大量的閱讀并接觸其它豪華品牌和服務(wù)的潮流趨勢來提升自身的品味及風(fēng)格。 

To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services. 

§   不斷學(xué)習(xí)我們的餐飲產(chǎn)品及服務(wù)的各方面的知識。 

To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service. 

會議

Meetings

§   根據(jù)需要參加（和準(zhǔn)備）日常例會、會議宴會確認(rèn)會及其它會議。 

To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required. 

其他

Other Duties

§   根據(jù)要求出席會議，并作出貢獻(xiàn)。 

Attends and contributes to all Meetings as required.  

§   了解與員工和企業(yè)有關(guān)的法律規(guī)定。 

Is knowledgeable in statutory legislation in Associate and industrial relations.  

§   熟悉并嚴(yán)格遵守員工手冊中的規(guī)章制度，以及和酒店政策相關(guān)的消防、衛(wèi)生、健康和安全的制度。 

Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. 

§   保持高標(biāo)準(zhǔn)的個人形象和儀容儀表。 

Ensures high standards of personal presentation and grooming. 

§   與競爭對手的酒店代表、生意伙伴和其他組織，包括本地的學(xué)校、旅游學(xué)校和大學(xué)保持良好的關(guān)系。 

Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.  

§   根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)職能變化需求、進(jìn)行調(diào)整。 

Responds to changes in the Event Sales function as dictated by the industry, company and hotel. 

§   完成交給的其它工作。 

Carries out any other reasonable duties and responsibilities as assigned.