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崗位職責/職位描述

行政

Administration

§? 保持一個完整的按字母的順序表的排列的信貸文件，每一個信貸文件都應有相應的信貸調查的相關資料。

Maintains a complete alphabetical credit file for each account containing all documentation related to the credit research.

§? 保持并及時更新信貸持有者的賬戶清單和沒有被批準的信貸申請，將這些清單及時分發或傳閱給相關的部門。

Maintains separate updated alphabetical listings of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.

§? 發布信用卡的取消報告對于前臺和餐飲部。

Issues credit card cancellation bulletins to Front Office and Food and Beverage Outlets.

§? 按賬號保持所收集到的所有的詳細地客戶資料，以便對以后的客戶的信貸價值和他們的壞賬進行評估時使用。

Maintains ongoing detailed documentation of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.

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賓客服務

Customer Service

§? 對同事和客人提供專業的，禮貌的和人性化的服務。

Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

§? 確保總是對所有的同事提供一個禮貌和專業的服務。

Ensures all employees provide a courteous and professional service at all times.

§? 友善、有效地解決顧客和員工的問題，對于他們的投訴和提出的問題如不能當時解決，應匯報給上級，并迅速跟進及時反饋結果。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§? 與顧客和同事要有良好的合作關系。

Maintains positive guest and colleague interactions with good working relationships.

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財務

Financial

§? 確保所有的關于財務的酒店的，公司的和本地的制度，政策和規定被保存，錢和執照的處理等方面要被嚴格的遵守，包括及時地和準確的報告財務信息。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

§? 聚焦關注在提高生產力的水平上,需要謹慎的控制工資和其它成本在可接受的限度內,確保所有的設備在分布和利用上都能發揮最大的能量。

Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

§? 確保新的技術和設備能被接受,利用新的系統工作以提高生產力水平。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

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營運

Operational

§? 直接或協調或在工作利用一些活動以便能管理信貸調查和收集一些客戶的違約資料。

Directs and coordinates activities or works engaged in conducting credit investigations and collecting delinquent accounts of customers.

§? 對于要申請信貸賬戶的客人或公司，有責任對他們的財務狀況和名譽進行調查和驗證，并準備文件對于證實所有的發現，給出建議是拒絕還是批準相應得申請。

Assigns responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.

§? 給客人的賬戶建立相應的信貸限額。

Establishes credit limitations on customer account.

§? 對于欺詐的事件有責任進行調查，盡可能采取合法的行動。收集違約和無效的賬單。

Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.

§? 回顧收集報告，確定收集的情況和未付款的余額，評估當前信貸政策和程序的有效性。

Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.

§? 審核違約的賬戶，在賦予賬戶為壞賬之前，應確保所有的相應的行動已經被采取。

Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.

§? 同其他的方面協調，包括分公司的人，信用卡公司的人，及時交換信息和更新控制的方法。

Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls.

§? 匯報對可能產生的客人信貸賬戶不穩定和不利的信息，以便可以及時地采取行動。

Reports unfavourable information which may affect a customer’s credit standing so as to allow timely action.

§? 在每月的信貸會議上，要翻新主要的收集來的問題，分析應收帳余額的發展趨勢，以及付款方式發生變化的客戶的情況。

Analyses trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings.

§? 了解和評述凱悅公司和酒店的信貸政策，協助建立和編輯清晰的好的信貸政策對于信貸手冊上的所有位置。

Knows and observes the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual.

§? 檢查每天的住店的客人的信用限額是否超出適當的額度，如果有應跟進。

Checks daily whether in-house guest balances exceed the house limit for appropriate follow up with the guests.

§? 跟進在收回的支票，信用卡的返還以及信用卡的托收和有預訂而無人入住的房間的擔保金的處理。

Follows up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows.

§? 調查有爭議的費用，跟進掛賬客人提出的詢問。

Investigates disputed charges and follows up on queries raised by City Ledger customers.

§? 處理所有的從住店的客人那里提出的信貸的申請。

Handles all credit requests from in-house guests.

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人事

Personnel

§? 協助財務部雇員的招聘和選拔,在招聘員工時，確保酒店的指導被嚴格堅持，按照一個基本的素能的原則選拔員工。

Assists in the recruitment and selection of all Finance employees.? Ensures that hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.

§? 根據酒店和部門的儀表的標準，檢查所有的財務部的員工的外觀,確保他們有適合的穿著，保持他們有一個高標準的個人外觀和好的衛生狀況。

Oversees the punctuality and appearance of all Finance employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§? 通過適當的培訓,教導和指導，發展每個員工的工作技能和能力，使他們可以發揮那個崗位的最大效力。

Maximises the effectiveness of Section Heads by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

§? 協助和管理年的雇員的評估和發展的討論工作同財務總監一起，支持員工在他們的職業發展目標.。

Assists to conduct annual Performance Development Discussions with Director of Finance and supports employees in their professional development goals.

§? 協調同培訓經理和部門的培訓者一起，計劃和有效的完成雇員的培訓計劃。

Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

§? 鼓勵雇員創新和變革，以及接受挑戰，并對他們的工作貢獻表示認可。

Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§? 支持以人為本哲學的執行，示范和鞏固凱悅的價值和文化特征。

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§? 確保財務部的所有的雇員理解和堅持員工的制度和規則。

Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

§? 確保財務部的員工遵守酒店、公司、地方的法規，政策和規定以及對安全和保安方面的要求。

Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§? 及時反饋雇員意見調查的結果，以確保有關的變化被執行。

Feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

§? 貫徹員工手冊，密切的管理所有的會計文員在他們的職責上的表現與酒店的政策和程序及地方的法規一致。

Through hands-on management, supervises closely all General Account Clerks in the performance of their duties in accordance with policies and procedures and applicable laws.

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其他

Other Duties

§? 對于國家法定的法規,例如在稅收，勞動力，和與本行業相關的法規方面有一定的知識和見。

Is knowledgeable in statutory legislation in taxes, employee and industrial relations.

§? 保證好的儀容儀表和語言表述。

Ensures high standards of personal presentation and grooming.

§? 訓練有責任的管理，任何時候的行為都應積極、向上，因為他代表著酒店的管理團隊和凱悅國際的形象。

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

§? 同我們酒店的競爭對手和其他組織的代表，尤其是旅行社，本地的商務團體和航空公司的主要負責人保持強烈的，專業的良好的關系。

Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, especially travel agencies, local business groups and airlines.

§? 對于行業,公司和酒店的在財務功能方面的變動及時的做出反應。

Responds to changes in the Finance function as dictated by the industry, company and hotel.

§? 認真閱讀員工手冊并有一個好的理解，,遵守酒店的制度和規定,并執行酒店的有關安全、健康，衛生和防火等方面的政策和程序。

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

§? ?參加所有的培訓和會議按照要求。

Attends all training and meetings as required.

§? 完成其它被指派的合理的任務和職責。

Carries out any other reasonable duties and responsibilities as assigned.?