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Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.認知和歡迎每一位客人，微笑，目光接觸，用客人的名字友好的問候。Address guests' service needs in a professional, positive, and timely manner.積極，專業，及時地處理客人的服務需求。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通過和客人溝通住宿、服務的體驗來和客人進行情感投入。Assist other employees to ensure proper coverage and prompt guest service.協助其他同事保證覆蓋所有的對客服務需求。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.預見客人的需求，包括聆聽、觀察客人、詢問客人，并且及時地滿足客人的需求。Arrange transportation (e.g., taxi cab, hotel luxury limousine) for guests/residents/visitors, and record advance transportation request as needed.為客人安排交通（的士，酒店用車）和為客人提前預訂用車。Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.聯系相關的人員和部門（例如行李部，前臺，客房，工程，防損，等等）保證及時解決客人的問題，要求。Answer, record, and process all guest calls, messages, requests, questions, or concerns.接聽，記錄，跟進所有客人的電話，信息，要求，問題或詢問。Follow up with guests to ensure their requests or problems have been met to their satisfaction.確保跟進每個到達的客人的喜好，抓住每一個機會預見及滿足客人需要。Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, reservations, and entertainment /sporting events, shopping) by making arrangements or identifying appropriate providers.協助和回應客人的特殊安排和服務要求（例如，水療、交通、宗教、嬰兒、金融、預定、文體、購物、等等），聯系相應的供應商。Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.向殘疾人士提供幫助。