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• 帶薪年假
• 包吃包住
• 員工生日禮物
• 管理規范
• 節日福利
• 技能技巧培訓
• 晉升空間巨大
• 惜才愛才

崗位職責/職位描述
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通。
Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders.
熟知酒店情況，包括時間安排、收費情況、各餐廳提供的菜肴，并協助客人進行預訂。
Has good knowledge of the city to be able to offer suggestions if required.
熟知所在城市的信息，以便在客人需要時向其提供建議。
Has the ability to coordinate with the guest in order to foresee and meet his needs in advance and efficiently.
有與客人進行協調的能力，有效的預見解決客人的需求。
Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required.
向所有部門提供功能性支持和指導，按需要與酒店其它部門進行合作、協調和溝通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
Supports Front Office Manager in execution of the management of staff.
協助前廳部經理管理員工。
Supervises and directs Front office personnel and other relevant area.
對前廳及相關區域工作人員進行監督和指導。
Supports and assists Front Office personnel and all departments when it’s needed.
在需要的時候向前廳部工作人員和其它所有部門提供支持和協助。
Ensures VIPs and priority club guests receive special attention
保證貴賓和優悅會會員受到特別關照。
Inspects front of house and back of house regularly for cleanliness.
定期檢查一線各部門和二線各部門的清潔狀況。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
協助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
監督員工的行為、制服穿著、衛生和外表形象。
Provides input for Front Office meetings.
為前廳部會議提供信息 。
Promotes hotel sales and in-house facilities.
促進銷售及推銷酒店內的設施。
Checks billing instructions and monitors guest credit
檢查結帳說明并監督客人信用情況。
Analyses and approves discounts and rebates accordingly.
分析和批準打折相關事宜。
Analyses the rate variance report to ensure rooms revenue control.
分析房價差異報告以保證控制客房收入。
Update Guest History Maintenance.
維護更新客史檔案
Prepare contingency reports.
準備應急報告。
Takes action with the Property Management Systems (PMS) in emergency situation.
在緊急情況下使用酒店管理系統（PMS）。
Fully conversant with all hotel emergency procedures.
熟知酒店緊急情況所有處理程序。
Ensures front line staff complies with FIT marketing techniques and maximize sales.
確保一線員工遵從散客市場技巧并最大化的進行銷售。
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
與行政管家緊密聯系，以確保客人的特殊需要、關于各類用品的需要和其它與客房相關的需要得到滿足
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
掌握信用政策和程序，并與財務部密切聯系，以確保信用程序的完全執行。
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service, HSKP, Engineering and works with Human Resources to ensure their performance is effectively managed.
對夜崗人員進行監督，包括外包人員、搬運工、保潔人員、客房服務人員、送餐部及工程部等，并與人力資源部門合作，以確保對上述人員的工作情況進行有效管理。
Oversees the Night Audit Function
監督夜審工作?
Develop, update and train standards and procedures
就各項標準和程序進行開發、更新和培訓
Produce Revenue Reports
制訂收入報告
Perform file back up maintenance
做好檔案備份維護工作
Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
檢查所有夜審工作和前廳部及各營業場所的日常銷售交易的核對，對所有收銀機進行檢查并向經理報告各種異常情況
Week end and Month end reports completed in line with policy
依照政策規定完成周小結和月度小結
Advise Line Managers of recurring errors
就反復出現的失誤情況向經理提供建議
Works with Superior and Human Resources on manpower planning and management needs
與上級領導和人力資源部一起進行人力規劃和管理需求。
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
與上級領導和財務總監一起編制和管理部門預算。
Perform other duties as assigned. May also serve as manager on duty.
可能需對酒店的安全負責，確保將偷竊、犯罪和其它風險降至最低。完成其它分配的任務，可能需要擔任值班經理。

管理公司簡介:Howard Johnson International is atop-tier hotel management company, managing around 500 hotels in 21 countriesworldwide. Our target is to be a premier and leading international hotel brandin the market near 2-3 years in Greater China, in all the major cities. Forfurther information, see www.hojo.com and www.hojochina.com.豪生國際酒店集團是全球頂級的酒店管理公司，業務遍及世界21個國家和地區，管理超過500家酒店。我們的目標是成為市場中領先的國際品牌，在未來的兩三年將酒店網絡遍布中國的各大小城市。如需了解更多信息，請登陸：www.hojo.com與www.hojochina.com?酒店簡介:Howard JohnsonTianyuan Resort is conveniently located in the heart of the town area ofJiuzhaigou. Featuring 968 well-appointed and tastefully designed guestrooms& suites, with 5 restaurants and large scale Banqueting facilities,Gymnasium, Outdoor Swimming Pool, Grand Performance Hall, KTV and Amusement& Games Center, it is just a 10-minutedrive to the world famous NationalPark. This hotel is the ideal place for both leisure and business travelers.九寨溝天源豪生度假酒店位于九寨溝縣中心位置，酒店擁有968間設計獨特的客房， 5個餐廳及多功能廳，大型宴會廳，健身中心，室外游泳池，卡拉OK， 娛樂及活動中心。距離世界聞名的九寨溝國家公園只有10分鐘車程。入住九寨溝天源豪生度假酒店將是旅游及商務客人的明智之選。Our customers are our priority and we will exceed every of theirexpectations! We recognize the importance of our employees in achieving thisand we will create a positive working environment which encourages theirloyalty, commitment and hard work. We strive to be excellent leaders and willundertake all our business activities in an honest and ethical manner toprovide a fair return on our investment.把顧客放在第一位，為其提供超乎期望和精彩難忘的服務體驗。重視我們的每一位員工，努力為他們創造一個積極的工作環境，培養員工的忠誠度、奉獻精神以及勤勞的品質。力圖成為杰出的領導者，以誠實和道德的方式參與所有的工作從而獲得公平的回報。Come and join us. Your dream will be realized here!我們期待著您的加盟！您的夢想將在這里得以實現！