職位招聘
Jobs
- 職位性質：全職
- 工作地區：江蘇省蘇州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-05-13至2026-08-11
職位：Wellness Concierge(賓客關系經理）
崗位職責/職位描述
崗位職責
§? Provide one stop service to all Sangha Guests from Prearrival to post departure
為音昱水中天的客人從抵達前至離店后提供一站式服務
§? To handle and resolve complaints and problems，timely share with other Heads of Departments.
負責并解決賓客投訴及相關問題，及時跟相關部門負責人分享。
§? To anticipate issues and resolve these before they become problematic.
提前預見可能出現的問題，并在問題發生前準備方案并解決相關問題。
§? To increase guest interaction and to drive the guest satisfaction score of the retreat.
增進與賓客的互動，從而提升整個音昱水中天的賓客滿意度。
§? To push and ensure all team members to compile and record guest preferences, like and dislikes, and to track it in preference sheet or guest profile system.
推動并確保所有成員收集并記錄賓客偏好、偏愛、禁忌，并將它記錄在賓客偏好表或賓客檔案中。
§? Coordinate activities with other Retreat departments in order to facilitate increased levels of communication and guest satisfaction.
與音昱水中天的其他部門有效溝通并協調所有服務以確保信息溝通順暢，從而提升賓客滿意度。
§? To regularly inspect the quality of service provided by all wellness concierge team members, and to ensure that all services are delivered according to standard.
經常對部門所提供的服務品質進行檢查，從而確保所有服務符合標準。
§? To assist relevant departments of retreat for any basic requests to give quick and respond service to the guests.
協助其他相關部門迅速響應并解決賓客的基本服務需求。
§? To maintain appropriate knowledge about local area, events happening in Suzhou.
充分掌握蘇州本地的相關知識、熱點活動等。
§? Carry out other ad hoc tasks and duties as required by Wellness concierge manager and senior management.
處理部門經理及高級管理層委派的其他工作和任務。
任職要求
§? Fluent in English
流利的英語溝通能力
§? Optimistic, Charming, Collaborative Characters
靈活機敏，充滿魅力，協作共贏的個性特質
§? Backgrounds range from Hotel, Resort, Wellness.
具有酒店、度假村、康養中心相關背景。
