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崗位職責/職位描述

FINANCIAL RETURNS財務回報

·???? Sell the IHG products and services using up-selling and suggestive selling techniques.

熟練運用從高端銷售和啟發銷售技巧積極銷售洲際酒店集團的每一種產品和服務。

·???? Promote the Hotel’s (and IHG generally) products and services.

推廣洲際酒店集團的每一種產品和服務。

·???? Maintain a high level of product and service knowledge about all IHG Hotels in your region.

熟悉本地區所有洲際酒店集團的產品和知識。

·???? Develop and maintain a regular pattern of sales calls.

發展和維護常規電話銷售模式。

·???? Prepare and execute action plans which increase reservation sales and associated business.

為提高預訂和相關業務制定并實施行動計劃。

·???? Record and process reservations made by phone/fax/email.

電話/傳真/電子郵件預訂需準確輸入預訂系統。

·???? Accept wait list reservations.

接受預訂等待。

·???? Process amendments to reservations such as extensions, early departures, etc.

處理延遲，早退等預訂更改。

·???? Manage “no show” reservations by investigation and recording of same.

調查并記錄預抵未達預訂。

·???? Record special billing arrangements for groups and conventions.

準確輸入團隊和會議團體的特殊付款方式。

·???? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.

有信貸要求的預訂須與前廳部和財務部經理保持密切聯系優先溝通。

·???? Maintain knowledge of special rates, offers, promotions.

高度了解所有特價、報價、推廣價。

·???? Monitor reservation levels and inform Managers of current and future occupancy rates.

監控預訂情況隨時向經理匯報現在和將來的住房率。

·???? Prepare reservation sales reports.

定期準備銷售報告。

PEOPLE員工團隊

·???? Demonstrates co-operation and trust with colleagues and teams and across organisational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.

充分展示對同事及整個團對的合作與信任,交叉組織結構的界線.作為團對的一員要加強與同事之間的工作關系以便積極地完成任務。

·???? Works comfortably and effectively in an environment of ambiguity or change; is receptive to new ideas and responds to workplace changes with flexibility and optimism.

在不明朗及不斷變化的環境中保持舒適有效率的工作; 善于接納新觀念,靈活樂觀地響應工作中的變化。

·???? Sets high performance standards and pursues aggressive goals. Strives for constant improvements, takes responsibility for achieving business results, and perseveres despite obstacles.

通過設置更高的業績標準和設立更富有挑戰性的目標來獲得更多的競爭力。爭取持續的進步、協助業績的完成，排除困難持之以恒。

·???? Work effectively with customers and colleagues from different viewpoints, cultures and countries

與持有不同觀點，具有不同文化背景及來自不同國家的客戶與同事高效合作。

GUEST EXPERIENCE賓客體驗

·???? Builds and maintains relationships with internal and external customers. Understands and anticipates customers’ needs, takes action to address customer needs, and strives to exceed customer expectations.

與客人建立并保證良好的關系以滿足客人的需要。采取行動滿足客人的需要以符合他們的期望。理解和預見客人需要,立即采取行動努力最終超越客人的需要。

RESPONSIBLE BUSINESS企業責任

·???? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines ensure your direct reports do the same.

·???? 了解職業健康及安全政策和程序，并確保所有的程序都是在職業健康與安全職責指導方針下安全的執行。

·???? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

·???? 了解應注意的事項并堅持職業、健康和安全法規、政策和程序。

·???? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

·???? 熟悉財產安全、急救和消防及應急程序， 安全機警地使用設備。

·???? Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

·???? 能對危險情況采取行動并就可能發生的危險向主管報告。

·???? Log security incidents and accidents in accordance with hotel requirements.

根據酒店要求記錄安全事件和事故。