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Responsible for the smooth and efficient manning of the housekeeping office by providing efficient and accurate information to hotel guest. To provide clerical administrative support to all housekeeping supervisors and other departments requiring housekeeping services.負責通過高效地方式為酒店客人提供高效率和準確地信息。為所有客房部主管和其他部門要求的管家服務提供文書行政工作。SPECIFIC DUTIES 工作任務：1.Ensure day-to-day operational efficiency of the section.確保部門每日相關工作的效率。a.Answer departmental and guest telephone calls. Pass on telephone messages as soon as received to department / section and persons concerned for immediate action.接聽內部和客人的電話。及時將口訊傳遞給部門和各人。b.Prepare / print room status report when required.當有需要時準備和打印房間狀態報表。c.Prepare lists of out of order rooms, in house VIP and expected arrivals / departure, function and group lists.準備壞房，住店VIP，預計到達/離店，宴會和團隊名單。d.Responsible for the communication between reception, and floor regarding guest room status.負責與前臺交流樓層相關客房狀態。e.Notify floor supervisor of arriving VIP’s, and group allocations.將到達的分派的VIP和團隊告知樓層領班。f.Notify floor supervisor of any changes in room status and allocations.將所有房態和分配的轉變告知樓層領班。g.Inform floor supervisor of late departure and urgently needed rooms.通知樓層領班晚離店和急需的房間。h.Handle Lost & Found properties. Ensure all surrendered Lost & Found items are properly labelled, recorded and stored as soon as received. Prepare weekly summary of Lost & Found items and submit report to Director of Services.處理失物招領。確保所有交出的失物都有適當的標簽，記錄入庫。2.Prepare repair and maintenance work orders as soon as received.在接受到維修指示時準備維修記錄。a.Make sure all work orders from the floor and public areas are properly make out and issued to the engineering departments.確保樓層和公共區域的工作指示及時開寫維修單交予工程部。b.To call the engineering department and issue verbal work orders for urgent and to ensure that proper work orders are done immediately after.將緊急的維修工作口頭通知工程部并及時確認工作的完成。c.Follow up unfinished work orders and report to the Director of services if no action is done.跟進沒有完成的工程如果沒有行動去完成報告給服務總監。3.Update room status in the computer regularly. Ensure the input is correct.及時在電腦中更新房態。確保錄入的準確。a.Control the paging system for all housekeeping staff. Paging is to be done immediately and accurately.為客房員工控制呼叫系統。呼叫完成及時和準確。b.Maintain the cleanliness and orderliness of the housekeeping office. Keep all files, record books and logbooks in order. Keep the office neat, tidy and not noisy.保持辦公室的干凈和整齊。保持所有文件報表和記事本的順序。保持辦公室的整潔和安靜。c.Arrange baby-sitter upon request. List of available baby-sitters must be available at all times.按要求安排臨時保姆。臨時保姆的名單必須是總是可用的。d.Coordinate / communicate with public area supervisors regarding matters requiring housekeeping services in all public areas.和公共區域的主管協調/交流管家服務在所有公共區域的相關問題。e.Prepare daily work allocations for room attendants in conjunction with the assistant housekeepers’ instructions.按照管家助理的指令為客房服務員準備每日的工作分配。f.Issue, receive and check master keys for rooms and public areas, responsible for the issuance, recording and getting back of articles on loan to guests.收發和確認房間和公共區域的專用鑰匙，負責收發記錄向客人借出的物品。g.Check and record staff attendance and punctuality.確認和記錄員工出席和準時。4.Contribute to overall operational efficiency.促成所有工作高效率的完成。a.Handle guest complaints and inquiries處理客人的投訴和要求。b.Mark down the nature of complaint and determine what action id to be taken.記下投訴的性質和事情的經過。c.Contact concerned floor supervisor or if necessary the assistant housekeeper or the Director of Services for corrective action immediately.為工作及時準確聯系相關樓層主管如果必要聯系助理管家或者服務總監。5.Liaise with reception regarding room status. 與前臺關于房態建立聯系。a.Follow strictly all hotel, laundry and housekeeping departmental policies and procedure to be able to perform duties and responsibilities efficiently and effectively.嚴格的遵守酒店和客房部的政策和流程有效的發揮到工作中。b.Carry out other duties as and when assigned by the Assistant housekeeper.當執行其他責任時需要助理管家分派。c.Maintain personal grooming as per hotel’s standard to project an efficient, professional, neat and tidy appearance to hotel guests and set an example to subordinates 嚴格執行酒店及房務部政策及流程，以確保員工高效，有用的完成他們的職責。d.Emphasize good personal behaviour as per guidelines laid down in the Employee Handbook and promote the spirit of team work whenever and wherever possible.強調一些好的個人習慣作為員工的指導，并讓部門員工記錄在案，并隨時實踐集體協作精神。e.Be aware of hotel emergence, safety and pest control procedures.熟悉突發事件，安全處理和殺蟲的工作流程。6.Complete other responsibilities as assigned.完成指派下來的其他任務