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崗位職責(zé)/職位描述

DELIVER FRIENDLY AND EFFICIENT FAIRMONT GLOD SERVICE

提供友善高效的行政樓層接待服務(wù)

·????????Ensure LQAstandards are implemented and delivered to every guest.

在對客服務(wù)中遵守和執(zhí)行領(lǐng)先質(zhì)量保證標(biāo)準(zhǔn)。

·????????Ensure and maintain the PSB upload is accurately.

掌握和保證前臺外事傳輸?shù)恼_性。

·????????Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices.? Information will be clear,concise and accurate.

為金尊費爾蒙的客人提供關(guān)于本地景點、飯店、劇院、其他特殊活動等清晰、簡明和準(zhǔn)確的禮賓信息。

·????????Honesty is a work basis, ensure implement on work with honesty alltimes.

以誠信為工作基本，在任何時候都需要誠實的執(zhí)行酒店所有財務(wù)制度。

·????????Handles guest and colleagues enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found.

禮貌且高效地處理客人及同事的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。

·????????Implement and achieve daily up-selling budget to maximize hotel roomrevenue.

執(zhí)行并完成每日升賣目標(biāo)來最大化酒店房間收益。

·????????Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.

掌握酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準(zhǔn)確性。

·????????Provide smooth handling of luggage and transport services toall Fairmont Gold Guest.

為金尊費爾蒙客人提供專業(yè)的行李處理和運輸服務(wù)。

·????????Handles incoming and outgoing mail,faxes, courier mail, and messages in a timely manner. Handles basic BusinessCentre services when required.

及時處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。同時需要提供基本的商務(wù)中心服務(wù)。

·????????Ensures the Fairmont Gold Manager iskept fully aware of any relevant feedback from either customers or otherdepartments.

明晰將任何來自客人或其它部門的反饋及時并準(zhǔn)確地匯報給金尊費爾蒙經(jīng)理。