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崗位職責/職位描述

DELIVER FRIENDLY AND EFFICIENT FAIRMONT GLOD SERVICE

提供友善高效的行政樓層接待服務

·????????Ensure LQAstandards are implemented and delivered to every guest.

在對客服務中遵守和執行領先質量保證標準。

·????????Ensure and maintain the PSB upload is accurately.

掌握和保證前臺外事傳輸的正確性。

·????????Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices.? Information will be clear,concise and accurate.

為金尊費爾蒙的客人提供關于本地景點、飯店、劇院、其他特殊活動等清晰、簡明和準確的禮賓信息。

·????????Honesty is a work basis, ensure implement on work with honesty alltimes.

以誠信為工作基本，在任何時候都需要誠實的執行酒店所有財務制度。

·????????Handles guest and colleagues enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found.

禮貌且高效地處理客人及同事的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。

·????????Implement and achieve daily up-selling budget to maximize hotel roomrevenue.

執行并完成每日升賣目標來最大化酒店房間收益。

·????????Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.

掌握酒店產品知識，確保貴賓及活動信息的時效性和準確性。

·????????Provide smooth handling of luggage and transport services toall Fairmont Gold Guest.

為金尊費爾蒙客人提供專業的行李處理和運輸服務。

·????????Handles incoming and outgoing mail,faxes, courier mail, and messages in a timely manner. Handles basic BusinessCentre services when required.

及時處理所有收到及發出的郵件、傳真、速遞物品及留言。同時需要提供基本的商務中心服務。

·????????Ensures the Fairmont Gold Manager iskept fully aware of any relevant feedback from either customers or otherdepartments.

明晰將任何來自客人或其它部門的反饋及時并準確地匯報給金尊費爾蒙經理。