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崗位職責/職位描述

Strictly follow the hygiene standards and service specifications of international hotel brands to complete cleaning, tidying and disinfection of guest rooms, suites and public areas.
嚴格遵循酒店衛生標準與服務規范，完成客房、套房及公共區域的清潔、整理與消殺工作。
Make beds, replace linens, place guest supplies and replenish consumables in accordance with standard hotel procedures to ensure refined and unified room quality in line with standards.
按照要求完成客房鋪床、布草更換、客房物品擺放與耗材補給，保證客房出品統一，符合酒店品質要求。
Respond promptly to all guest requests, provide express room cleaning, item delivery, guest room inspection upon check-out and other guest services with professional courtesy and high-quality hospitality.
及時響應賓客各類入住需求，完成客房加急打掃、送物借物、退房查房等對客服務，禮貌耐心對接賓客，提供高品質貼心服務。
Check the daily condition of guest room facilities, electrical appliances and bathroom equipment, register and report any damage or malfunction for maintenance in a timely manner.
每日檢查客房設施、電器、衛浴設備完好情況，發現損壞與故障及時登記上報并對接報修。
Complete linen recycling, classification, counting and standard storage; proficiently use all kinds of cleaning tools and agents, and strictly abide by hotel safety and hygiene management rules.
做好布草回收、分類清點、規范存放，熟練規范使用各類清潔工具與清潔藥劑，嚴格遵守酒店安全操作與衛生管理制度。
Properly handle guests' lost and found items with complete registration, storage and reporting, and finish daily work records and basic documents as required.
妥善處理客人遺留物品，做好登記、保管與報備工作，規范完成各類客房基礎臺賬與日常工作記錄。
Cooperate with all relevant departments for daily work coordination, follow department work arrangements, and complete all daily front-line basic work of the housekeeping department.
配合各相關部門做好工作對接，服從部門工作安排，完成客房部一線各項日常基礎工作。