1)負責酒店房務部的日常運營管理,確保各崗位工作正常運轉。
Be responsible for the daily operation and management of the hotel Rooms to ensure the normal operation of all positions.
2)負責酒店前臺日常運營管理,確保接待、入住、退房、行李服務等流程順暢。
?Be responsible for the daily operation and management of the hotel?front?desk to ensure smooth processes such as reception, check-in, check-out and luggage service.
3)負責VIP接待,確保每日VIP房間和備品在入住前的順利準備。
Be responsible for VIP reception and ensure the smooth preparation of VIP rooms and amenities before check-in every day.
4)?帶領前廳部負責會員賓客滿意度的提升。
Lead the Front Office department to be responsible for improving the satisfaction of guests.
5)?監督客房清潔、布草更換、客房檢查、公共區域維護等工作。
Supervise the cleaning of guest rooms, the change of linens, room inspections, and the maintenance of public areas, etc.
6)?處理客戶投訴、突發事件及日常運營問題,確保客戶滿意度。
Handle customer complaints, emergencies and daily operational issues to ensure customer satisfaction.
7)檢查員工工作表現,提供指導與反饋,確保服務標準執行到位。
Check the work performance of employees, provide guidance and feedback, and ensure that service standards are implemented effectively.
8)協調房務部與餐飲、工程、保安等部門的配合,確保信息暢通。
Coordinate the cooperation between the Rooms and departments such as Banquet, Engineering to ensure smooth information flow.
9)?定期匯總運營數據,向房務總監匯報。
Regularly summarize the operation data and report it to the director of Housekeeping.
10)?負責夜審和報表的完善。
Be responsible for night audits and the improvement of reports.
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成都高新麗笙精選酒店是由錦江國際(集團)有限公司與成都高新投資集團有限公司聯合打造的生活方式型酒店。酒店位于成都天府大道地標性建筑-中國歐洲中心“云端塔”,源自于芬蘭PES建筑設計事務所和西南設計院的合作成果。酒店共有178間客房,設有餐飲,宴會,酒廊,泳池,健身房,SPA水療中心等多個設施設備。酒店大堂位于45層,融合了歐陸文藝復興的浪漫與巴蜀靈秀風雅,俯瞰蓉城璀璨夜景與開闊的臨江視野,營造出獨特的人文旅居體驗。酒店秉承“每時每刻,彌足珍貴”的服務理念,將為環球商旅精英、高凈值探索者及重要政務接待提供周到、卓越的服務。