- 職位性質(zhì)：全職
- 工作地區(qū)：寧夏回族自治區(qū)銀川市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：2.8千-3千
- 職位有效期：2026-05-11至2026-07-10
1. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.Has a thorough knowledge of guestrooms including:? locations, views, amenities, features, types, etc…
了解酒店，酒店各部門員工以及酒店各項(xiàng)服務(wù)設(shè)施及周邊地區(qū)設(shè)施的營業(yè)及服務(wù)時(shí)間。清楚客房的相關(guān)信息, 例如位置，景色，提供物品，特色及房間類型等。?
2. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.
運(yùn)用禮貌并適當(dāng)?shù)碾娫挾Y儀接聽客人的電話，并對客人提出的合理要求提供最好的服務(wù)。
3. Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
作為酒店，餐廳，酒吧及禮品部等開展的促銷活動的代表。?
4. Be able to give accurate directions and information regarding the immediate and city transportation information.
能向客人提供準(zhǔn)確的城市交通信息。?
5. Handle all emergencies according to established procedures.
能運(yùn)用相關(guān)程序處理所有緊急事件。?
6. Ensure all customer complaints are recorded in the Guest Response Program in a timely and directly professional manner.
本著及時(shí)坦率的專業(yè)態(tài)度，確保所有客人的投訴都被記錄于客戶回訪項(xiàng)目中。
7. Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. Practice empowerment!
確保對客人所提出的問題都能給以及時(shí)及滿意的答復(fù)，以及時(shí)和專業(yè)的態(tài)度完成對客人的承諾并能后續(xù)跟進(jìn)。付諸于行動！
