崗位職責/職位描述

To provide administration
assistance to the Hotel, and provide executive assistance to the General
Manager. Concerned with the coordination of administrative tasks & projects
within the Hotel, leading the Administration Support Center to offer admin
support to the Hotel team while completing projects for GM & team while in
line with prescribed Hilton International policies and procedures.

協助酒店的行政工作，包括總經理的日常行政工作帶領酒店行政支持中心為酒店提供行政支持的相關服務，關注并參與酒店的各項行政協調任務，應遵守本酒店及希爾頓國際酒店既定的政策原則和運作程序

Operations support支持運營工作

1.?????? Assess priorities of work and, wherever possible, assist in organizing
General Manager’s priorities.

根據各項工作任務的重要性幫助總經理安排工作

2.?????? Ensure that any guest correspondence is replied within 48 hours of
receiving to GM office. And monitor customer feedback, advise Direct Supervisor
when necessary.

確保總經理收到的客人信件在48小時內得以回復包括對客人意見的反饋的管理，并在需要時向上級提供建議

3.?????? Being responsible for efficient Facsimile, photocopying, typewriting,
translating, filing & other office duties for the GM office

輔助總經理完成傳真復印打印翻譯存檔及其他日常辦公室任務

4.?????? To carry out administrative projects and tasks for the GM.

輔助總經理完成行政項目及任務

5.?????? To assist General Manager to monitor and check the tasks followed up by the
Departmental Heads.

協助總經理監督檢查各部門各項工作的執行情況

6.?????? To assist GM and Hotel Management team to communicate with the Owner

協助總經理及管理團隊與業主方進行協調溝通的工作

1)???????
To collect
and consolidate the information, including but not limited to Operations,
Commercial, Finance and HR, requested by the Owner, check and have GM’s
approval before sending to the Owner by the deadline.

根據業主的要求，包括但不限于運營商務發展財務及人力資源等方面的信息與數據，協助總經理收集整理檢查，經總經理批準后，在規定的時間內反饋給業主方

2)??????
To assist
GM and the Hotel Management team to pass the updated information to the Owner,
including but not limited to TMs’ activities, management team building, etc.

協助總經理及管理團隊將信息及時傳遞給業主方，此處信息包括但不限于團隊成員的活動管理層的團建等等內容

7.?????? To provide assistance for the operations team on administratitave work
with Administration Support Center team, taking action to ensure smooth
operational running if necessary.

與團隊成員有效輔助運營部門的行政工作，必要時采取必要的行動以確保服務運營正常

8.?????? To arrange all the departments’ requisitions of office materials, to ensure
a sufficient stock.

負責酒店各部門辦公用品的請購，以確保有充足的庫存

9.?????? To assist with translations, oral and written.

協助口頭及筆頭翻譯

Customer satisfaction support支持客人滿意度

1.?????? Having detailed knowledge of the whole Operations, e.g. operating hours,
facilities, services & promotions, etc, to creat an environment where
“everyone is Sales”.

熟悉各個營運部門，如：運營時間設施服務標準及推廣活動等等，從而創造一個“人人都是銷售”的氛圍

2.?????? To support the Hotel to make good preparation for the audit, e.g. FSAA,
QA, etc.

協助各部門跟進與酒店有關的審計活動，如FSAAQA等等

3.?????? To contribute ideas and suggestions to enhance operational/environmental
procedures in the Hotel.

能夠提出對酒店的運營及環境有益的意見或建議

Team Member satisfaction support 支持團隊成員滿意度

1.?????? To transmit Hilton culture positively, ensures all the team implement it.
According to the GM’s request, assist to organize town hall meeting, collect
and collate best team member story.

積極參與傳遞希爾頓文化，使其落地并長期執行根據總經理的指示，定期組織員工大會，收集并整理優秀員工事跡

2.?????? To be involved into the communication meetings with the team members hosted
by GM and other Senior Managers, take meeting minutes, and follow up with the
improvement plan if necessary.

參與由總經理與高管組織的基層員工溝通會議，撰寫會議紀要并跟進改進方案

3.?????? To receive visitors and guests. In the absence of the General Manager,
answer questions and concerns and follow through resolutions.

接待來訪者和客人在總經理不在時回答客人的問題幫助客人排憂解難

4.?????? To support and assist the other departments to organize activities for
the Team Members.

協助各部門籌劃和組織團隊成員的重大活動

5.?????? To make preparation to welcome new Level 8 and
above, including, introduction, orientation agenda.

負責運營部門8級及以上團隊成員的入職準備工作，包括新員工介紹入職培訓日程

6.?????? To assist GM to hold
ceremony for the team, including but not limited to birthday, service
anniversary, program graduation celebration, etc.

協助總經理為團隊舉行慶典活動，包括但不限于生日服務周年培訓項目畢業典禮等等

Departmental management & TM career development本部門管理及團隊成員的發展

1.????????
To establish
and implement annual objectives for the Administration Support Center which
towards to achieving the business needs.

根據生意需求，制定及完成行政支持中心的年度目標計劃

2.?????? To select right talents for the Administration Support Center.

負責本部門的人才選拔

3.?????? Ensuring Standards Training and assessments are carried out.

確定標準培訓及評估的實施

4.?????? Regularly reviewing individual performance against objectives &
providing feedback.

根據部門目標及反饋，經常性的對員工及團隊的表現加以評估

5.?????? To assign the routine administration tasks to the team members, and
ensure the tasks implemented punctually.

???? ??分配指派日常的行政工作，并確保任務按時完成

6.?????? To establish good collaboration with other departments.

與其他部門建立起良好的合作關系

7.?????? Keeping the
team up-to-date about departmental, hotel and company activities through
regular communication meetings & memos. This includes special events and
promotions in the restaurant.

隨時更新團隊成員與酒店其他部門的交流，了解酒店其他部門的活動，包括特殊活動，餐廳促銷等等

8.?????? To lead the team to respond quickly and positively to any changing
requirement, including the performance.

帶領部門團隊成員反映迅速并以積極的態度面對要求的改變，包括任何工作要求的改變

9.?????? Ensure all reporting and servicing deadlines are met on a timely basis.

確保所有報告和服務都按時完成

10.?? Assisting to implement and follow though with improvements those are
identified.

針對于部門工作中的不足采取必要的行動

11.?? To be responsible to manage and control the Departmental attendance
record.

負責本部門考勤管理

12.?? Planning ahead and ensuring adequate resources are available.

預先準備并確保本部門設施設備的充足

13.?? To ensure that
all team members have a complete understanding of and adhere to the Hotel’s
Team member Rules and Regulations.

確保員工充分的理解并遵守員工手冊內容

14.?? To provide ongoing advice and support to team members under your
supervision.

為下屬員工提供建議和支持

15.?? To carry out any other reasonable duties and responsibilities as
assigned.

完成任何其他合理的職責和被指派的職責

Specific Job Knowledge, Skill and Ability工作技能技巧要求：

1.?????? Good understanding of hotel operations, practices and procedures .

了解酒店運營模式及程序

2.?????? Good computer skills in most commonly used programs, i.e. Microsoft
Office, Excel, PowerPoint etc.

掌握電腦技巧，熟練操作 Microsoft Office, Excel 和 PowerPoint 等辦公軟件

3.?????? Good language skills (ie. English and Mandarin), both verbal and written.

具有良好的中英文口頭和書面溝通技巧

4.?????? Secretarial skills, i.e. typing, filing systems, office work flow etc.

熟練掌握秘書工作技能，如打字檔案管理和辦公室工作流程等

5.?????? Independent correspondence skills.

獨立處理信函往來的能力

6.?????? Strong communication and human-relation skills.

具有很強的溝通及人際交往能力

7.?????? Strong logic analysis ability.

較強的邏輯分析能力

8.?????? Good organizing and Time Management skills.

具有良好的組織及時間管理能力

9.?????? Ability to lead, to provide guidance and to develop team member.

具有領導指導和發展員工的能力

10.?? Good judgement, initiative taker.

具有良好的判斷力和工作主動性

11.?? Team Player.

具有團隊意識