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崗位職責/職位描述

財務回報

·????????Validate the potential ofassigned accounts and create account plans as per the IHG hotel BusinessDevelopment standard operating procedures

·????????根據洲際酒店酒店業務發展標準操作流程（SOP），檢驗指定客戶的潛力并制定客戶計劃

·????????Grow assigned accounts so tomeet fixed goals and maximise profitability

·????????增加客戶量，以達到既定目標和最大化盈利能力

·????????Gather information oncurrent and prospective clients / contacts to generate incremental business

·????????收集當前和潛在客戶/聯系人的信息以產生增值業務

·????????Maintain effective control ofsales expenses

·????????有效控制銷售人員支出費用

PEOPLE

員工團隊

·????????Use both account interactionsand publicly available tools to monitor competitors' activities as it relatesto both the hotel and the portfolio of accounts and share relevant informationwith key stakeholders in line with hotel procedures

·????????通過兩個客戶之間交互交流信息和公開可用的途徑來了解競爭對手的信息，因為它涉及到酒店和市場客戶，并與關鍵合作者分享相關信息，既要符合酒店程序

·????????Provide feedback to managementon changing market conditions, including competition and market trends

·????????向管理層提供反饋，以適應不斷變化的市場狀況，包括競爭和市場趨勢

·????????Involve the BusinessDevelopment Manager where appropriate on sales calls and sales meetings

·????????在適當的情況下，參與商務發展經理的銷售電話和銷售會議

·????????Communicate to his/her superiorany issues encountered and other relevant information

·????????遇到的任何問題及其他相關信息及時與上級溝通

·????????Attend and participate intraining sessions, daily briefings and other meetings as required

·????????參加培訓課程，每日例會及其他被要求可參加的會議

·????????Where applicable, supervise,guide and train Business Development Coordinators in carrying out theirresponsibilities

·????????監督，指導和培訓商務發展協調員履行工作職責

GUEST EXPERIENCE

賓客體驗

·????????Network within one’s portfolioof accounts to build relationships with key decision makers and other relevantstaff

?? 在客戶中，建立與關鍵決策者及其他相關人員的關系

·????????Conduct client meetings as wellas planning and coordinating site introduction tours and inspections

·????????與客戶進行適當的會議以及會議規劃和協調，有必要的情況下帶領客人參觀酒店

·????????Handle and manage clients’queries or issues

·????????及時處理客戶的疑問或問題

·????????Be proactive and responsiblefor the follow up of new sales leads to enhance guest experience

·????????積極主動并負責跟進新的銷售線索以提升客人體驗

·????????Develop and maintain contactwith business generators (MICE Planner; travel agents; etc.)

·????????開發和維護與業務第三方（商務團隊規劃員；旅行社等）的聯系

RESPONSIBLE BUSINESS

企業責任

·????????Ensure accurate and timelyupdating of an accurate record of all relevant activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future reference and control purposes

·????????確保準確及時地更新銷售系統（如Delphi、Opera等）的相關記錄，以備將來參考之用

·????????Update Account and Contactprofiles, attach Account plans, ensure ‘live’ information for action

·????????更新客戶和聯系概況，附加客戶計劃，確保'活'信息以幫助產生新的生意

·????????Develop awareness andreputation of the hotel and the brand in the local community.

·????????在當地社區發展酒店和品牌的知名度和美譽度

·????????Perform other duties asassigned by superior.

·????????履行上級分派的其他職責。