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崗位職責/職位描述

job overview 職位概述

The Events Director will manage and provide day-to-day leadership tothe MICE Fulfillment Team and Events Team, respectively. As such, the EventsDirector is responsible for successful event execution, which includes stepssuch as meeting/event planning, co-ordination with hotel operations and clientsbefore, during and after each meeting/event.

會務統籌總監將管理會務銷售和會務運營團隊并領導該團隊的日常工作。會務統籌總監職位對成功的會務運營負責，步驟包括會議/活動策劃，在每一會議/活動前、期間和之后協調酒店部門與客戶的工作。

This role also involves working closely with the MICE FulfillmentTeam to develop expertise in understanding sectorial/customer needs to driveguest satisfaction and incremental revenue.

該職位還要與會務銷售團隊密切合作，加強對各類/賓客需求的專業知識的了解，驅動賓客滿意度及收益的增長。

At InterContinental Hotels & Resorts?we want our guests to feel special, cosmopolitan and In the Know whichmeans we need you to:

在洲際酒店及度假村，我們想要賓客感受到風格獨特，時尚現代及In theKnow （融入本地，發現更多），這意味著我們需要你：

·???? Be charming by being approachable, having confidence and showing respect.

親切、充滿自信、體現尊重來展現你的人格魅力。

·???? Stay in the moment by understanding and anticipating guests’ needs, being attentiveand taking ownership of getting things done.

理解和預測賓客的需要、做到細心周到、具有主人翁精神、把事情辦好,保持專注。

·???? Makeit memorableby being knowledgeable, sharing stories and showing your style to createmoments that make people feel special.

見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。

Duties and Responsibilities工作職責

FINANCIAL RETURNS財務回報

·???? Develop deep understanding and knowledge of key sectors targeted byhotel and ensure products and services are ahead of competition to maximiseguest satisfaction

加強對酒店主要目標部門領域的深度了解和知識，確保產品及服務優于競爭對手，增加線索轉化率和賓客滿意度。

·???? Provide creative input into Meetings Product Development to maintaina point of differentiation by developing innovative product and revenueopportunities

為會務產品開發提供有創意的見解，通過開發富有創新思想的產品和創收機會來保持與眾不同。

·???? Ensure the timely follow-up and pursuit of strategic relationshipswith customers and stakeholders in order to drive the highest levels of guestexperience

確保及時的跟進并爭取與客戶和相關部門的戰略伙伴關系，以推動優秀的賓客體驗。

·???? Contribute actively to the compilation of annual business plan and strategicsales & marketing plans

積極的參與年度業務計劃和策略市場銷售計劃的匯編工作。

·???? Conduct and/or assist the sales team with customer negotiations

組織和/或協助銷售團隊與客戶的談判。

·???? Ensure timely delivery of Master Invoice to customers and help withfacilitating payment

確保及時為客戶提供總帳單并協助付款。

·???? Participate in the preparation of the annual departmental operatingbudget and financial plans. Monitor budget and up sell products and serviceswhile minimising waste to increase revenue

參與年度部門運營預算和財務計劃的準備工作。在減少浪費的同時，監測預算和追加銷售的產品與服務，增加收益。

·???? Negotiate food and beverage prices, function space, and hotelservices within approved departmental booking guidelines

在批準的部門預訂指南范圍內，協商餐飲價格，會務場地及酒店服務。

PEOPLE員工團隊

·???? Direct day to day conference/convention activities, plan and assignwork, and establish performance and development goals for team members

主持日常會務活動、計劃及分配工作，為團隊成員建立績效和制定目標。

·???? Provide effective leadership to events teams, including the abilityto direct activities according to the relevant detailed SOPs

有效的領導會務運營團隊，包括按照相關的具體SOP組織活動。

·???? Enhance team performance through effective communication andcoordination with other departments. Ensure appropriate staffing levels basedon guest volume. Develop and sustain effective relationships with clients,maximizing satisfaction and on-sell opportunities

通過有效的溝通和配合其它部門的工作來提升團隊績效。在接待量的基礎上確保合適的員工配置。與客戶發展并保持良好的關系，大大提升滿意度及銷售機會。

·???? Communicate to his/her superior any issues encountered and otherrelevant information

與上級領導交流他/她所遇到的問題及其它相關信息。

·???? Organise training sessions, daily briefings and other meetings asrequired; ensure staff has the tools, training and equipment to carry out jobduties

組織培訓課程、每日例會和要求的其它會議；確保員工擁有開展工作的工具、培訓和設備。

·???? Conduct periodic formal reviews with the Events Team on theirtargets and goals

主持對會務運營團隊目標的階段性正式審核。

·???? Conduct Annual Performance reviews, set Key Performance Objectivesand Personal Development plans in line with IHG standards and brand standardsfor each member of the team

主持年度業績審核，按照IHG標準和品牌規范為團隊的每位成員制定主要績效目標和個人發展計劃。

·???? Recommend and/or initiate salary, disciplinary, or otherstaffing/human resource-related actions in accordance with hotel or companyrules and policies建議和/或提出工資、獎懲制度或符合酒店或公司規章制度的其它與員工/人力資源相關的活動。

·???? Act as escalation point for clients and members of Events Team andprovide resolution to issues

解決客戶、會務運營團隊成員所有需要升級的問題并為問題提供解決方案。

GUEST EXPERIENCE賓客體驗

·???? Process customer inquiries in accordance to specified servicestandards

依照具體的服務標準處理客戶詢價。

·???? Develop and deliver relevant documentation to the customer (e.g.loyalty programmes, area attractions, restaurants, facility information)

為客戶編制并提供相關文件（例如忠誠計劃、地區景點、餐廳、設施的信息）。

·???? Assign appropriate designated Event personnel based on the eventrequirement

根據會務的要求選派適合的會務人員。

·???? In the pre-event planning process, consult with the meeting plannersto identify optimal meeting room configuration, recommendation on meeting/breakflow, menu planning, food & beverage coordination, table arrangements,decoration options, etc. to improve meeting efficiency and productivity

在會前計劃程序中，向會務組織者咨詢以確定最貼切的會議室布置，會議/茶歇流程的建議，菜單策劃，餐飲協調，餐臺布置，裝飾選擇等等，以提高會務的效果與效率。

·???? Ensure the team meets with each meeting planner daily to debrief ondaily events, review consumption, bill and any exceptions to contracted billingand review estimates of final billing

確保團隊每天與每位會務組織者會面，總結當日會務，審查消費情況、賬單及協議結算之外的開支，并審核預計的最終賬單。

·???? Plan and conduct pre-event meetings with clients and catering staff todetermine potential enhancements to the guest experience

計劃并與客戶和餐飲服務員工召開會前準備會，確定有可能提升賓客體驗的地方。

·???? Analyse and action against client satisfaction surveys to improveservices and identify further business opportunities

對照客戶滿意度調查分析并采取行動，以提高服務質量，爭取更多的業務機會。

RESPONSIBLE BUSINESS企業責任

·???? Develop awareness and reputation of the hotel and the brand in thelocal community

在當地社區中打造酒店和品牌的認知度和知名度。

·???? Coordinate safety and security initiatives to ensure meetings flowsmoothly with minimal interruptions or problems. Coach and advise clients onmeeting options and alternatives that potentially reduce waste, save energy andhave a minimal impact to the environment

協調各項安全措施，確保會務在干擾和問題最少的情況下順利運行。指導并建議客戶有可能減少浪費，節約能源，對環境影響最小化的會議選擇和可替換的其它選擇。

Perform other duties as assigned.

執行分配的其它工作。

aCCOUNTABILITY責任意識

This is a senior level position in a full service luxury, resort, ormajor flagship hotel with high volume catering, banquet, and/or conventionfacilities. May manage professional level and administrative Events teammembers.

該高層職位是為全服務式豪華度假村或設有大量的會務餐飲、宴會和/或會議設施的大型旗艦酒店設置的。該職位要求管理專業級別和行政級別的會務運營團隊成員。

Performance of this role should be measured by the following keymetrics:

該職位的表現應由以下主要衡量標準來監測：

·???? Key Performance Objectives set annually (as per IHG policy)

每年制定的KPO (依照IHG 政策)

·???? Process compliance as the indicated compliance in the StandardOperating Procedures

遵循標準操作程序中列出的流程

·???? Lead Handover Quality

線索移交質量

·???? Other Events KPIs

其它會務KPI

·???? Repeat sale or upselling revenue

反復銷售或追加銷售收益

·???? Customer feedback/satisfaction

客戶反饋/滿意度

QUALIFICATIONS AND REQUIREMENTS任職要求

Degree or Diploma. A minimum of one year of relevant experience orequivalent work experience in team management, and 2 – 5 years of relevantexperience in customer relations and/or event management in Hospitality or arelated service industry, F&B /Banquet Operations experience preferred.

具有大學本科或大專學歷。至少擁有一年團隊管理相關經驗或同等工作經驗，2-5年酒店業或相關服務業會議策劃的工作經驗。具有餐飲運營經驗者優先考慮。

Expected to possess the following skills:

應具備以下技能：

·???? Experience and knowledge of establishing and mentoring an officebased sales team

具備組建和指導銷售辦公室的經驗和知識。

·???? Experience to Room Division function

具有房務部門的經驗。

·???? Good communication and negotiation skills

良好的溝通和談判技能。

·???? Ability to take initiative, adapt to change, meet deadlines andcommitments, and complete tasks and projects as required

能夠身先士卒，適應變革，遵守時間和承諾，并按照要求完成任務和項目。

·???? Strong organizing skills and planning skills

具有較強的組織技能和計劃技能。

·???? A high level of knowledge pertaining to policy and procedure andcommunicates knowledge effectively to all personnel when applicable.

對制度和程序有高度認識，在必要時能和所有人有效的交流知識。

·???? Demonstrates clear and effective verbal and written skills for thepurpose of obtaining and conveying information to clients, technicians,management and team members as well as producing reports

具備清楚而有效的口頭和書面表達能力，能從客戶、技術人員、管理層和團隊成員獲取并向他們傳達信息，以及編制報告。

·???? Excellent PC skills (including MS Office)

出色的電腦操作技能（包括微軟辦公軟件）

The statements in this job description are intended to describe theessential nature and level of work being performed. They are not intended to beALL responsibilities or qualifications of the job.

該職位描述所述內容以職位的本質及所從事工作的級別為意圖，而非旨在列出該職位的全部職責或資格。