歡迎光臨歐式經典個性奢華的杭州遠洋凱賓斯基酒店
- 職位性質：全職
- 工作地區：杭州市拱墅區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：20-30
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：不限
- 薪資待遇：3.5千-4千
- 職位有效期：2026-04-07至2026-07-06
Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.? If needed, refer requests to relevant staff to ensure customer satisfaction.
以禮貌有效的方式回答客人的問題處理客人的需求，如提供信息、旅游預訂、餐廳或交通的指引、確認航班信息等。如需要，向有關員工尋求幫助以確保賓客滿意。
Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
保持隨時更新有關酒店的所有信息，當地景點、餐廳、交通、運動設施、教堂、購物地信息，以及所有客人感興趣的信息，以便于能夠回答客人的需求和問題。
Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.?
更具酒店程序記錄所有給目前在店客人及潛在客人的寄到及寄出的郵件、傳真、信息和包裹，包括酒店員工。
Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
保持禮賓臺區域的干凈整潔，補充供客人所需的酒店宣傳冊、雜志、城市地圖。
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
任何其他由所屬上司或經理隨時指派的職責。
