歡迎光臨歐式經典個性奢華的杭州遠洋凱賓斯基酒店
- 職位性質：全職
- 工作地區：杭州市拱墅區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：6.5千-7千
- 職位有效期：2026-03-13至2026-06-11
Responsiblefor key account management on an assigned account base or geographic area,ensuring revenue, achievement of personal targets and increasingfair market share versus competitor set.
負責指定的客戶基礎或地理區域關鍵客戶管理，保證收益，完成個人的銷售目標和增加競爭群的市場份額。
Responsiblefor prospecting new accounts.
負責發掘新客戶。
Responsiblefor all segments of assigned geographical markets, which may include, but notbe exclusively limited to China markets.
其中包括負責所有市場被指定劃分的區域，但不是只局限于中國市場。
Conduct site inspections.
管理及執行酒店參觀。
Adhereto the Corporate SOP.
遵守集團的標準與程序。
Followup tentative bookings in the assigned markets.
跟進在指定市場的初步預定。
Detailedknowledge of competitor set.
熟知競爭對手的產品知識。
Detailedknowledge of all services provided by the Hotel and all relevant facts and figuresof hotel.
熟知酒店產品及數據狀況。
Responsiblefor timely contacting from the client base.
負責及時與客戶方溝通。
UtilizeSMART principle to ensure yielding during annual rate negotiations.
運用SMART原則來保證年度協議價格。
Attendtrade shows, sales blitz, workshops, etc. in the assigned markets.
在指定的市場中參加展覽、掃樓、討論會等活動。
Assistthe Director of Sales / Director of Sales & Marketing in defining an annualsales action plan and execute set actions accordingly.
協助市場銷售總監/銷售總監制定銷售計劃和執行銷售行動。
Assistthe Director of Sales / Director of Sales & Marketing with the preparationof the annual budget by providing statistics and forecasts of accountproductions.
參與及協助市場銷售總監/銷售總監策劃年度預算。
Executesales actions within set cost budget structure.
在成本預算的結構設置內執行銷售行動。
Documentall sales actions in Delphi.
在Delphi中記錄所有的銷售活動。
UpdateOPERA & Delphi contact database at all times.
隨時更新OPERA和Delphi數據庫。
Crosssell other Kempinski Hotels.
交叉銷售其他凱賓斯基酒店。
Understand,and follow the Company Sales Vision.
理解并執行酒店的銷售愿景。
Participationin Duty Manager Rota.
參與安排值班。
Understandand strictly adhere to the Rules & Regulations established in the EmployeesHandbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
嚴格遵守員工手冊中酒店對消防，衛生，健康和安全的管理規章制度。
Ensurethat all potential and real hazards are reported and rectified immediately.
確保所有潛在和現有的危機都立即報告與糾正。
Directreceipt, qualification and coordination of Group & Events requests (incl.leads, RFPs, etc.) defined by their direct supervisor.
直接接收、評定和協調來自直接上級的訂單(包括信息，RFPs等)。
Handlerequests according to the relevant standards within a maximum of 4 (business)hours of its receipt.
在接到訂單后4（工作）小時內按章相關標準處理請求。
Applythe Kempinski MICE SOP’s from group enquiry to contracting.
將凱賓斯基MICE執行標準從集團要求落實在合同中。
Ensurethe ideal and most effective utilization of the meeting and conference rooms.
確保最理想和有效的利用會議室和多功能廳。
Carryout site inspections with potential MICE clients in coordination with the FieldSales department.
配合銷售團隊發掘潛在MICE客戶。
Raiseup sell possibilities to meet and surpass Group & Events budget goals.
提升業績以達到并超出宴會收益目標。
Thoroughlyinput, supervise and maintain the requests in the Delphi System according tothe data input standards.
根據相關標準監督并維持Delphi系統中的輸入。
Createactivities to ensure on-going maintenance of bookings.
創新活動以維持持續的預定。
Generateproper proposals and contracts.
創建恰當的報價書及合同。
Followup on sent out proposals within 24 hours (1 working day) to ensure the clienthas received the information and to clarify possible questions and issues.
24小時內（一個工作日）追蹤已發出的報價書，以確保客戶已收到并清楚細節。
Handlethe enquiries until conversion to definite bookings including negotiation,contracting, and site inspection before handing over to the Group & EventsManager (or to the Group & Events Coordinator).
處理客人的疑問包括談判、簽約和視察直到確認預定轉交給團隊宴會經理（或團隊宴會協調員）。
Ensurea proper handover of the converted business to the Group & Events Manager /Group & Events Coordinator with all relevant information forwarded.
保證相關信息全部轉交至團隊宴會經理或團隊宴會協調員。
Introductionof the Group & Events Manager / Group & Events Coordinator to theclient.
將團隊宴會經理或團隊宴會協調員引見給客戶。
Conductexit interview with important customer after their Group & Events – askingfor future business.
宴會后回訪客戶，以求日后合作。
Bid a fond farewell toall event clients and complete follow up on all outstanding balances.
歡送客戶，表達對客戶的感謝，并跟進為清余額。
Follow all departmentguidelines on the outlining and collection of advance deposits and
final payments OR the clear arrangements for creditaccounts with the Credit Manager.
遵守所有部門的指導方針、預收訂金、確認所有付款、以及向相關人員詳細安排刷卡付款事宜。
