歡迎光臨歐式經典個性奢華的杭州遠洋凱賓斯基酒店
- 職位性質：全職
- 工作地區：杭州市拱墅區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：精通
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：5.5千-6.5千
- 職位有效期：2026-04-07至2026-07-06
Direct
receipt, qualification and coordination of event & group requests (incl.
leads, RFPs, etc.) defined by their direct supervisor.
直接接收、評定和協調來自直接上級的訂單(包括信息，RFPs等)
Handle
requests according to the relevant standards within a maximum of 4 (business)
hours of its receipt.
在接到訂單后4（工作）小時內按章相關標準處理請求
Apply
the Kempinski MICE SOP’s from group enquiry to contracting.
將凱賓斯基MICE執行標準從集團要求落實在合同中
Ensure
the ideal and most effective utilization of the meeting and conference rooms.
確保最理想和有效的利用會議室和多功能廳
Carry
out site inspections with potential MICE clients in coordination with the Field
Sales department.
配合銷售團隊發掘潛在MICE客戶
Raise
up sell possibilities to meet and surpass Group & Event budget goals.
提升業績以達到并超出會議收益目標
Thoroughly
input, supervise and maintain the requests in the Opera & Delphi System
according to the data input standards.
根據相關標準監督并維持Opera
& Delphi系統中的輸入
Create activities to ensure
on-going maintenance of bookings.
創造新意以保持并增加預定
Generate proper proposals and
contracts.
創建恰當的報價書及合同
Follow up on sent out proposals
within 24 hours (1 working day) to ensure the client has received the
information and to clarify possible questions and issues.
4小時內（一個工作日）追蹤已發出的報價書，以確保客戶已收到并清楚細節
Handle the enquiries until
conversion to definite bookings including negotiation, contracting, and site
inspection before handing over to the Group & Events Manager (or to the
Groups & Events Coordinator).
處理客人的疑問包括談判、簽約和視察直到確認預定轉交給團隊會議經理（或團隊會議協調員）
Ensure a proper handover of the
converted business to the Groups & Events Manager / Groups & Events
Coordinator with all relevant information forwarded.
保證相關信息全部轉交至團隊會議經理或團隊會議協調員
Introduction of the Groups &
Events Manager / Groups & Events Coordinator to the client.
將團隊會議經理或團隊會議協調員引見給客戶
Conduct exit interview with
important customer after their Groups & Events – asking for future business.
會議后回訪客戶，以求日后合作
Cross-sell to other hotels within
the Kempinski Group.
交叉銷售至其他凱賓斯基酒店
Conduct regular competition
checks.
常規競爭檢查
Review monthly results and
forecasts to recommend and execute activities required to ensure
the hotel increases the market
share.
審核每月的真實收益和預期目標，推薦并執行相關活動以確保酒店市場的增長
Proper maintenance of LOS/CAN and
TUD business.
維持與LOS、CAN 和 TUD客戶的關系
Performs any other duties as
assigned to them by management.
執行分配給他的任何其它管理職責
Bid a fond farewell to all event
clients and complete follow up on all outstanding balances.
歡送客戶，表達對客戶的欣賞，跟進為清余額
Follow all department guidelines
on the outlining and collection of advance deposits and final payments OR the
clear arrangements for credit accounts with the Credit Manager.
遵守所有部門的指導方針、預收訂金、確認所有付款、以及向相關人員詳細安排付款事宜
