- 職位性質：全職
- 工作地區：湖南省長沙市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：3.8千-4.3千
- 職位有效期：2026-04-07至2026-07-06
職位：前臺領班 Guest Service Shift Leader(儲備)
崗位職責/職位描述
職位描述 Job description
1.召開每日交班會，確保所有員工在接班前做好準備，并知曉酒店新信息,如：當日預到，新操作流程，特殊關注客人，酒店新促銷活動，培訓日程安排及其它相關信息。
Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Front Desk agents are prepared with updated information before the start of each shift.
2.督導賓客關系每一個班次運作，確保每個客人需求得到有效滿足，為客人提供熱情友好的服務氛圍。
Supervise the shift operations at the Front Desk to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Front Desk.
3.按照客人預訂要求，為散客和團隊客人分配房間，確保所有房間在入住前已準備好。
Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation.
4.有效處理客人要求，尤其在前臺涉及到房間和房價。在滿足客人需求的同時做到客房收益大化，并幫助員工做決定和處理客人爭執。
Effectively handle all guest requests, especially pertaining to room and rate requests at the Front Desk, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests.
5.督導并保證客人有合理的支付方式，如：信用卡預授權，現金押金或者公司和旅行社擔保憑證，減少酒店不必要的財務風險。
Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorised company/travel agent document, relieving any unnecessary financial risks for the hotel.
任職要求 Qualifications
1.具有飯店專業或相關專業大學學歷者優先考慮
University degree in hospitality or related subjects preferred.
2.1年的相關工作經驗
1-year experience in Service Center Operations.
