- 職位性質：全職
- 工作地區：長沙市芙蓉區
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：3.2千-4千
- 職位有效期：2026-04-07至2026-07-06
職位：賓客服務中心與預訂部接待員 Guest Service Centre & Reservation Agent
崗位職責/職位描述
職位描述 Job description
1.處理客人及部門之間的內外線電話，為來電者提供熱情友好的幫助。根據酒店服務標準為酒店客人提供高效的服務。
Handle all internal and external telephone calls
for guests and hotel departments, providing warm and friendly assistance to all
callers. Providing efficient telephone
services based on established hotel standards to ensure that optimum services
is provided to hotel guests.
2.負責輸入和處理的客房預訂，關于酒店服務、設施和價格為客戶提供準確和相關信息。
Responsible for inputting and
handling incoming room reservations, providing clients with accurate and relevant information about these two
hotels’ services, facilities and rates.
3.隨時保持良好的電話禮儀，講話清晰，語速適中，在通話中認真傾聽，避免誤解。所有留言都需要重復客人的內容，保證留言的準確性。
Ensure good
telephone etiquette is observed at all times; Speak clearly and unhurriedly at
all times and listens carefully when speaking over the telephone to ensure no
miscommunication throughout each conversation. Repeat all messages to callers
to confirm accuracy of the message at all times.
4.有效和專業的處理所有預訂請求。
Handle-al-reservation-requests-efficiently-and-professionally.
任職要求 Qualifications
1.具有飯店專業或相關專業大學學歷者優先考慮。
University degree in hospitality or related subjects preferred.
2.至少一年酒店賓客服務中心或預訂部員工作經驗（非必須）。
Minimum 1 year of Guest Service Center or Reservation experience (Prefer but not required).
3.精通英語口語及電話禮儀，聲音清晰甜美，有很好的理解能力, 能在壓力下工作并適應倒班工作。
Good oral English proficiency and telephone
etiquette, pleasant and clear ‘telephone voice’ and good comprehension skills,
able to work under pressure and adapt to work in shifts.
