- 職位性質：全職
- 工作地區：江蘇省蘇州市
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-31至2026-06-29
職位：前臺主管Front Desk Supervisor(已停止招聘)
崗位職責/職位描述
Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Guest Relations agents are prepared with updated information before the start of each shift.
召開每日交班會，確保所有員工在接班前做好準備，并知曉酒店最新信息,如：當日預到，新操作流程，特殊關注客人，酒店最新促銷活動，培訓日程安排及其它相關信息。
Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests.
為客人準確提供酒店各營業點信息，熟練為客人推薦城市指南，餐廳，藝術場館等客人感興趣的地點。
Supervise the shift operations at the Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations.
督導賓客關系每一個班次運作，確保每個客人需求得到有效滿足，為客人提供熱情友好的服務氛圍。
Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation.
按照客人預訂要求，為散客和團隊客人分配房間，確保所有房間在入住前已準備好。
Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying.
督導VIP客人接待過程，確保客人在店期間得到妥善照顧。
Effectively handle all guest requests, especially pertaining to room and rate requests at the Guest Relations, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests.
有效處理客人要求，尤其在前臺涉及到房間和房價。在滿足客人需求的同時做到客房收益最大化，并幫助員工做決定和處理客人爭執。
Be well versed with all Guest Relations procedures and be able to assists guests during heavy check-in and check-out periods
精通前臺程序，在辦理入住和退房的高峰時間段協助員工。
Check to ensure timely completion of assignments and duties by Guest Relations Agents and that all shift tasks are completed by the end of each shift.
檢查前臺員工及時分配任務和班次工作，確保每一個班次結束時員工已完成所有工作。
Responsible for training of Guest Relations Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary.
負責前臺員工培訓，檢查員工表現，確保所有員工遵守酒店政策程序，并向員工提供反饋，必要時進行跟進和再次培訓。
Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorized company/travel agent document, relieving any unnecessary financial risks for the hotel.
督導并保證客人有合理的支付方式，如：信用卡預授權，現金押金或者公司和旅行社擔保憑證，減少酒店不必要的財務風險。
Carries out any other reasonable duties and responsibilities as assigned.
執行分派的任何合理任務和額外職責。
