- 職位性質：全職
- 工作地區：江蘇省蘇州市
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-4.5千
- 職位有效期：2026-05-28至2026-08-26
職位：欣廚餐廳領班 Niccolo Kitchen Shift Leader
崗位職責/職位描述
Customer Service賓客服務
Ensure the delivery of brand promise and provide exceptional guest service at all times.
確保遵循品牌承諾并始終提供優異的對客服務。
Provide excellent service to internal customers in other departments as appropriate.
在適當的時候為其他部門的內部客人提供優質服務。
Handle all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Maintain positive guest and colleague interactions with good working relationships.
與客人和同事保持基于良好工作關系的互動接觸。
Establish a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。
?Operational? 營運
Ensure that minimum brand standards have been implemented.
確保酒店所有的乃至最細小的品牌標準都要被貫徹執行。
Embrace all the standard of Niccolo Hotels Global expectations.
遵循執行全球尼依格羅酒店期望值。
Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
Ensure that RB&E attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態度和“團隊協作”的精神與其他部門合作。
Fully conversant with all aspects of the Infrasys System.
完全了解Infrasys系統的各方面。
Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.
根據部門營運指南要求確保部門內所有餐飲物品、設備和其他設施得到妥善保管和維護 。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
Ensure well prepare before the meal according to requirement and operation need.
確保根據要求和運作需要做好餐前準備工作。
Report all difficulties and problems to supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.
向餐廳主管/副理報告所有困難及問題，以便解決和跟進。
Ensure well prepare before the meal according to requirement and operation need.
確保根據要求和運作需要做好餐前準備工作。
In the special promotion or activity, assist the setup and decoration at restaurant.
在特別推廣或活動期間，根據活動主題協助餐廳的擺臺和裝飾。
Ensure that all drinks are kept in a suitable temperature.
確保所有飲品在適合溫度下的妥善儲存。
Ensure that all tableware are clean and light.
確保所有餐具的光亮、潔凈。
Perform the function of cashier and responsible for Infrasys cashiering procedure.
嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
