- 職位性質：全職
- 工作地區：江蘇省蘇州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：5.5千-5.8千
- 職位有效期：2026-05-28至2026-08-26
職位：高級餐廳主管Senior Restaurant Supervisor
崗位職責/職位描述
Administration行政
Conduct regular divisional communications meetings and ensure that departmental
briefings and meetings are effective and conducted as necessary.
協助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。
Customer Service賓客服務
Ensure the delivery of brand promise and provide exceptional guest service at all
times.
確保遵循品牌承諾并始終提供優異的對客服務。
Provide excellent service to internal customers in other departments as appropriate.
在適當的時候為其他部門的內部客人提供優質服務。
Handle all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Maintain positive guest and colleague interactions with good working relationships.
與客人和同事保持基于良好工作關系的互動接觸。
Establish a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。
Handle all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Personally, and frequently verify that guests at Niccolo Kitchen are receiving the best
possible service.
經常親自證實餐廳客人得到的是最好的服務。
Spend time at Niccolo Kitchen (during peak periods) to ensure that they are managed
well by the respective colleagues and functions to the fullest expectations.
在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項活動達到最佳滿意度。
Financial? 財政制度
Maximize colleague productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.
將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。
Focus attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelines ensuring optimum deployment
and energy efficiency of all equipment.
關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。
Assist to ensure that the outlet is operated in line with maximizing profit while
delivering on the brand promise.
確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。
Assist the Outlet Assistant Manager to achieve the monthly and annual personal target
and the outlet’s revenue.
協助餐廳助理經理達到月度和年度個人目標和餐廳營業收入。
Ensure that all hotel, company and local rules, policies and regulations relating to
financial record keeping, money handling and licensing are adhered to,
including the timely and accurate reporting of financial information
確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。
Assist in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。
Ensure new technology and equipment are embraced, improving productivity whilst taking
work out of the system.
確保使用新技術和設備，簡化工作系統提高工作效率。
Operational? 營運
Ensure that minimum brand standards have been implemented.
確保酒店所有的乃至最細小的品牌標準都要被貫徹執行。
Work closely with other Outlet Managers in a supportive and flexible manner,
focusing on the overall success of the hotel and the satisfaction of hotel
guests.
以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
Ensure that Restaurants, Bars & Events colleagues work in a supportive and
flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和靈活的態度和“團隊協作”的精神與其他部門合作。
Have a thorough knowledge and understanding of all Restaurants, Bars & Events
items in the menu and the ability to recommend Restaurants, Bars & Events
combinations and up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
Ensure that the outlet is kept clean and organized, both at the front as well as the
back of house.
在每次用餐結束后清理臺面或餐桌并重新擺臺。
In the absence of Assistant Outlet Manager, conduct daily pre-shift briefings to colleagues
on preparation, service and menu.
在助理經理不在時，給員工進行日常關于餐前準備、服務及菜單的例會。
Assist to liaise with the Culinary and Beverage Department on daily operations and
quality control if appropriate.
針對每日營運和質量控制，協助與廚房及酒水部門密切溝通。
Perform the function of cashier and responsible for Infrasys cashiering procedure.
嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。
Verify all credit cards presented by guest within validity of the card.
核對所有客人呈交信用卡，確保所有信用卡都在有效期內。
Verify cash received ensuring only genuine money been collected.
核對收取的現金，確保所收現金都是真鈔。
Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
做一個有執行能力的主管并時常出現在部門，特別是部門繁忙時。
Ensure par stock level of all items and guest supplies according to hotel requirement.
按照要求維持所有物品和客用品的標準庫存量。
Ensure consistent check and supervision on Restaurants, Bars & Events items during
operation, making feedback as appropriate.
在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下作出反饋。
Supervise on restaurant services and catering standards, implement correct measure with
assistant Niccolo Kitchen manager, Executive Sous Chef and Sous Chef where
necessary.
監督餐廳的服務和餐飲標準。在必要的地方，與助理餐廳經理、助理行政總廚和廚師長一起實施正確的措施。
Carry out inspection on Restaurants, Bars & Events operation with restaurant
manager frequently and thoroughly.
與餐廳經理對餐飲營運進行頻繁而全面的檢查。
Give assistance to restaurant manager on creative suggestions and ideas.
協助餐廳經理提出富有創意的建議和想法。
Personnel 人事
Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、證明并加強尼依格羅酒店價值觀和文化的特點。
Other Duties? 其他職責
Exercise responsible supervisory behaviour at all times and positively representing the
hotel team and Wharf International.
在任何時間表現負責的行為，并以積極的形象代表酒店管理團隊和九龍倉國際。
Understand and strictly adhere to Rules and Regulations established in the Colleague
Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。
Ensure high standards of personal presentation and grooming.
確保高標準的個人形象和儀容儀表。
Respond to changes in the Restaurants, Bars & Events function as dictated by the
industry, company and hotel.
根據行業、公司和酒店對于餐飲及宴會部職能要求的變化做出反應。
Attend training sessions and meetings as and when required.
需要時參加培訓課程和會議。
Carry out any other reasonable duties and responsibilities as assigned.
執行分派的任何合理任務和額外職責。
