招聘信息
- 職位性質：全職
- 工作地區：江蘇省常州市
- 招聘人數：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(一般)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-4千
- 職位有效期：2026-04-07至2026-07-06
職位：Guest Service Agent 前臺接待員
崗位職責/職位描述
1.?????Attend to all continental club floorguests which include room assignment, room check, amenities requisition,registration card printing, room key issuing, stand-by for guest arrival,registration and escorting guest to the room.
a)?????處理貴賓樓客人的分房，房間檢查，設施設備，入住登記單的打印，準備房卡，等待客人到店，辦理住房登記，再護送客人到房間。
2.?????Interact with all guests to create awarm and friendly ambience, obtaining feedback of hotel services from guests.
a)?????與客人有良好的互動，從客人處獲得對酒店服務的反饋信息。
3.?????Assist the Club Lounge during mealperiod to ensure all guests are attended to promptly, possessing full knowledgeof Club Lounge operations.
a)?????熟悉酒廊運作，在行政酒廊用餐時間協助客人提供服務。
4.?????Manage the Continental? Club Business Centre, provide secretarialsupport to guests when required.
a)?????管理貴賓樓商務中心，在客人有需求的時候提供秘書服務。
5.?????Assist in appeasing irate guests, helpto resolve any conflicts for hotel guests on the Continental Club Floor andfeedback to Assistant Manager.
a)?????協助平息盛怒的客人，幫助解決客人在貴賓樓的問題。
6.?????Monitor daily guest departures ensuringall extension of stays are supported by either credit card pre-authorisation orfurther deposit collected from guest.
a)????? 檢查每天客人的離店情況，確保所有的延住已用信用卡預先授權或住客已提供額外的押金。
7.?????Monitor and follows up on in-houseguest with high outstanding balance to ensure settlement of outstanding bills.
a)?????檢查和跟進住店客人的超支賬單以確保超支賬單可以解決。
8.?????Complete other duties as assigned.
a)?????完成分派的其他任務。
