歡迎光臨歐式經典個性奢華的南京凱賓斯基酒店
- 職位性質：全職
- 工作地區：江蘇省南京市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：25-35
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-4.5千
- 職位有效期：2026-04-07至2026-07-06
Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
計劃和監督接待處與客人的到達和離開有關的日常運作，包括客房銷售、貴賓、團隊和工作人員的客房分配以及客房登記。
Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.?
協調和監督直接下屬的工作，并確認所有前臺員工都經過良好的培訓，以確保客戶滿意并遵守服務標準。
Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.?
對新員工進行培訓和在職培訓。激勵員工實現卓越績效。
?Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.? Follow up when necessary.
以禮貌和高效的方式處理客人的要求和投訴，必要時向相關工作人員提供進一步的信息，以確保客戶滿意，并保存所有客人的投訴記錄。必要時跟進。
Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing,? guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.??
與各部門保持聯絡和協調，確保所有有關客人的信息準確無誤，如價格、房間類型、賬單、客人要求，并監督以有效的方式滿足客人的具體要求。
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
了解酒店產品和服務，以及客人可能有任何興趣的旅游和商務旅行信息。
Constant training of subordinates.
持續培訓前臺員工。
Supervise all cashier work of subordinates.
主管前臺員工的所有出納工作。
Update all on loyalty programme.
更新忠誠度計劃。
At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
下班后，做好交接工作，報告客人投訴、異常情況和需要跟進的事件，確保工作效率。
Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
完成領導和參加會議、撰寫報告和備忘錄等與工作職能相關的具體行政職責。
Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.
根據主管或經理的指示，完成隨時分配的任何其他職責。
Additional responsibilities and tasks can be added at any time according to the needs of business and of the hotel.
根據業務和酒店的需要，隨時可以增加額外的職責和任務。
