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Kempinski Hotel Nanning. Welcome to European Five –star Luxury
歡迎光臨歐式經典個性奢華的南京凱賓斯基酒店

職位:前臺接待 Front Desk Agent
  • 職位性質:全職
  • 工作地區:江蘇省南京市
  • 招聘人數:1人
  • 學  歷:大專
  • 工作經驗:不限
  • 提供食宿:提供食宿
  • 年齡要求:25-35
  • 計算機能力:熟練
  • 語言要求:英語(熟練)
  • 國際聯號工作經歷:不限
  • 薪資待遇:3千-4千
  • 職位有效期:2026-03-16至2026-04-15
崗位職責/職位描述

·Access all function of computer system according to established procedures and standards.

根據已建立的程序和標準訪問電腦系統的所有功能

·Process all guest check-ins according to established hotel requirements. ? ?

根據酒店的政策和程序為所有客人辦理入住 ? ?

·Confirm reservation in system and review all noted information.

在系統里確認所有預定信息

·Uploading guest information to PSB system appropriately.

向公安系統準確上傳住店客人的身份信息

·For guests without a reservation, sell a room type according to guest preference.

為沒有預定的客人銷售酒店的房間

·Register guest in PMS and generate a registration card.

在系統里為客人做登記并生成入住登記單

·Verify registration card information with guest.

跟客人確認入住登記單上的信息

·Obtain back-up information for guest credit/payment method and put into PMS; collect cash when designated.

獲取客人信用卡信息并輸入系統;收取足夠的現金押金

·Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.

協調重要客人的預抵情況并安排專人指引及禮遇派送

·Request guest comments on their stay.

詢問客人住店感受

·Process express check-outs throughout the shift.

辦理快速退房

·Check out guest in PSB system.

將退房的客人及時的在公安系統里面退宿

·Handle requests for late checkouts according to established hotel procedures

根據酒店程序處理客人延遲退房的需求

·Conduct group check-ins/outs according to established hotel procedures.

根據酒店程序辦理團隊入住和退房