
·Access all function of computer system according to established procedures and standards.
根據已建立的程序和標準訪問電腦系統的所有功能
·Process all guest check-ins according to established hotel requirements. ? ?
根據酒店的政策和程序為所有客人辦理入住 ? ?
·Confirm reservation in system and review all noted information.
在系統里確認所有預定信息
·Uploading guest information to PSB system appropriately.
向公安系統準確上傳住店客人的身份信息
·For guests without a reservation, sell a room type according to guest preference.
為沒有預定的客人銷售酒店的房間
·Register guest in PMS and generate a registration card.
在系統里為客人做登記并生成入住登記單
·Verify registration card information with guest.
跟客人確認入住登記單上的信息
·Obtain back-up information for guest credit/payment method and put into PMS; collect cash when designated.
獲取客人信用卡信息并輸入系統;收取足夠的現金押金
·Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.
協調重要客人的預抵情況并安排專人指引及禮遇派送
·Request guest comments on their stay.
詢問客人住店感受
·Process express check-outs throughout the shift.
辦理快速退房
·Check out guest in PSB system.
將退房的客人及時的在公安系統里面退宿
·Handle requests for late checkouts according to established hotel procedures
根據酒店程序處理客人延遲退房的需求
·Conduct group check-ins/outs according to established hotel procedures.
根據酒店程序辦理團隊入住和退房